Talent.com
Commonwealth Bank
Fraud Detection Officer, PerthCommonwealth Bank • Perth Central
Fraud Detection Officer, Perth

Fraud Detection Officer, Perth

Commonwealth Bank • Perth Central
9 hours ago
Job type
  • Full-time
  • Temporary
Job description

Due to continued growth in our GFMS team, we are looking for a Fraud Detection Officer on a full time basis. The role will be a 12-month contract/secondment opportunity and you must be based in Perth to be eligible for this position.

You must available to work on a 24/7 rotating roster, and to work in the office every day for the duration of your training (12 weeks). At Bankwest we’re proud to support flexible working. Once you have completed office-based training and we've set you up for success, you will move to a hybrid role with a mix of WFH & office hub days. Working from home arrangements will be at your managers discretion.

The Fraud and Scams Response Centre (FSRC) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response.

Fraud and Scams Response Centre consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.

Do work that matters

You will deliver excellence in customer service and also innovation in dealing with customer’s situations:

  • Handle inbound and outbound calls relating to potential Scam or Fraud activity
  • Creating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiries
  • Working in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situation
  • Perform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure.
  • Identify digital fraud trends and report on these accordingly
  • Manage a high volume of customer calls and scam alerts
  • Prompt escalation of issues/risks out of delegation and/or as required
  • Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.

We’re interested in hearing from people who have

  • Strong problem-solving and decision-making capability
  • High level of personal integrity & commitment to confidentiality & privacy principles
  • Availability to be rostered across a 24 hour/7 day roster
  • Financial Services Industry experience preferred with a focus on Online and Mobile correlated roles
  • Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
  • Ability to resolve basic customer complaints.

What will help you succeed?

  • Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying potential fraud/scam activity and ensuring customers are banking as effectively as possible. You will also be able to demonstrate:
  • An ability to work in a high volume call centre environment
  • The ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needs
  • Able to perform well in an ambiguous environment
  • the ability to interact with a wide range of customers and colleagues
  • a desire to want to deliver excellent customer service
  • Ability to work in a fast paced & highly regulated environment

If this sounds like you apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 14/09/2026

Create a job alert for this search

Fraud Detection Officer, Perth • Perth Central

Similar jobs

Mechanic - Lead Hand

Stratford Rotary ComplexStratford, ON, CA
Full-time

Department/Division: Infrastructure Services / Fleet Operations.Location: On-Site (Stratford, ON).Reports to Manager of Fleet Operations.Coordinates work of other mechanics.Inspects, diagnoses, rep... Show more

 • Promoted

Defence Manufacturing Project Lead – CAPEX & Delivery

IMT PartnershipIngersoll, ON, CA
Full-time

A leading Canadian manufacturing company is seeking a Project Manager to oversee defense-related projects.The ideal candidate will have over 10 years of experience managing complex projects and lea... Show more

 • Promoted

Chemical Laboratory Analyst/ technician - Stratford, ON

MasterfeedsStratford, ON, CA
Full-time

Chemical Laboratory Analyst/ technician - Stratford, ON.Are you passionate about supporting Canadian agriculture and ensuring the highest standards of quality and safety? Masterfeeds Stratford is l... Show more

 • Promoted

(AHI) Clinical Leader (2 Positions)

Rural Roads Health Services - AHIIngersoll, ON, CA
Full-time

Rural Roads Health Services (RRHS) is actively seeking applicants for a Clinical Leader position for the Emergency Department.The primary location for this position is: Alexandra Hospital, Ingersol... Show more

 • Promoted

Environmental Operations Lead — Compliance & Emissions

CarmeuseIngersoll, ON, CA
Full-time

A leading environmental services company in Ingersoll, Ontario is seeking an Environmental Manager to ensure regulatory compliance and manage environmental programs.The ideal candidate holds a rele... Show more

 • Promoted

Senior Relay Technician - Utility & High-Voltage Protection - Union

Asplundh Electrical TestingStratford, ON, CA
Full-time

At Asplundh Electrical Testing, safety is not a priority—it is our foundation.The Senior Relay Technician plays a critical role in ensuring the safe, reliable operation of medium‑ and high‑voltage ... Show more

 • Promoted

Loss Prevention - Risk Assessment Specialist

Heartland Mutual InsuranceThamesford, ON, CA
Full-time

Working out of your home-based office you will provide detailed farm, commercial and residential inspections.You must have a willingness to work on a flexible schedule and travel as needed.A valid ... Show more

 • Promoted

Home-Based Risk Management Specialist

Heartland Mutual InsuranceThamesford, Ontario, Canada
Remote
Full-time

Leverage your expertise in risk management from a home office setting.Drive critical inspections that support insurance underwriting and enhance safety standards.This position focuses on conducting... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausNorth Perth, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Lead Heavy Duty Mechanic

Clean HarborsStratford, Ontario, Canada
CA$48.00 hourly
Full-time

The ideal candidate will be responsible for maintaining / repairing heavy diesel equipment within the facility.Health and Safety is our #1 priority and we live it 3-6-5!.Wage range for this positio... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausPerth East, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Market Research Assistant – Earn Up to $50/Task

Occupons QuebecStratford, ON, Canada
Remote
Part-time

Compensation: Up to $50 per task.We are seeking individuals to complete small, remote market research tasks from home.Your insights help shape future products, services, and public trends.All tasks... Show more

 • Promoted

Onsite Representative Lead

IncoraStratford, ON, CA
Full-time +1

We are currently seeking an exceptional Onsite Representative to join our team.The On-Site Representative is accountable for representing Incora at customer production sites, interacting and coordi... Show more

 • Promoted

Pet Trainer

PetSmartStratford, ON, CA
Full-time

Be among the first 25 applicants.PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!.At PetSmart, we’re more than just a company.We believe when our associates are happy and hea... Show more

 • Promoted

Finance Private Tutoring Jobs Atwood

SuperprofAtwood, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Casual Stage Door Guard

StratfordshakespearefestivalStratford, ON, CA
Full-time

Festival, 55 Queen St, Stratford, Ontario, Canada.Posted Wednesday, July 15, 2026 at 4:00 AM.Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre com... Show more

 • Promoted

Pet Bather

PetSmartStratford, ON, CA
Full-time

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!.At PetSmart, we’re more than just a company.We believe when our associates are happy and healthy, they can provide the best p... Show more

 • Promoted

Automotive Sales Person

The 401 GroupIngersoll, ON, CA
Full-time

Now Hiring: Automotive Sales Professional – Unleash Your Earning Potential, Join a High-Energy Team, and Help Customers Find Their Dream Ride!.Turn Your Passion for Cars into a High-Earning Career!... Show more

 • Promoted

Estimator - Heavy Civil

EllisDonStratford, ON, CA
Full-time

Confidently work alongside a team through project procurement, the bid process and pre-construction.Work under pressure and meeting strict deadlines.Assemble accurate, detailed, and well-organized ... Show more

 • Promoted

Store Manager (18 month opportunity) | Collingwood

TELUSListowel, ON, CA
Full-time

Store Manager (18 month opportunity) | Collingwood.Store Manager (18 month opportunity) | Collingwood.Are you looking for a career, not just a job? Do you thrive in business leadership and communit... Show more