Manager, Technical Services

Manager, Technical Services

About Allied

Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity and human wellness.

Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us. This vision informs how we operate, how we design and how we lead.

Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come.

Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.

For more information on Allied’s approach to city-building, visit our Insights page.

Purpose

The purpose of this position is to intentionally create a workplace culture that aligns with the company's values, mission, strategy, and overall vision, while leading a team, preparing projects and budgets, and ensuring that properties meet building systems performance expectations. This role is also responsible for delivering exceptional customer service and maintaining the physical condition and curb appeal of the properties.

Responsibilities

Leadership Responsibilities

• Oversee the performance of a large portfolio of complex buildings.
• Collaborate with the Technical Services leadership team on strategy, oversight, and evaluation of team members.
• Work closely with third-party service providers and ensure contractual performance as well as the quality of services delivered to the properties and tenants.
• Lead, coach, and develop a team of Building Operators by fostering teamwork, knowledge sharing, empowerment, and unity across all departments, while managing performance through ongoing feedback, discussions, and goal-setting.
• Participate in talent management activities, including workforce planning, candidate interviewing and selection, onboarding and training of new employees, and performance management.
• Ensure that each Building Operator receives cross-training across all buildings within their designated portfolio.
• Oversee the assignments, work schedules, overtime, and holiday coverage of all Building Operators.
• Ensure Building Operators maintain a professional appearance while performing their duties, including wearing the full uniform while on duty.
• Assume responsibility for Building Operators and Supervisors, ensuring a hands-on response to equipment issues through both self-performance and task delegation.
• Identify training needs and seek approval for training programs to ensure the team is equipped to manage daily operations and emergency situations.
• Where applicable, manage and oversee Building Supervisors.

Building Standards / Operations

• Lead the transition of properties from development and construction at project completion to support a seamless handover to day-to-day operations.
• Collaborate and communicate regularly with the Property Management team to ensure departmental objectives are achieved.
• Work closely with vendors and contractors to ensure all required services are completed, verified, and signed off.
• Ensure service contracts are fulfilled, service levels are met, and service providers, including contractors, are properly supervised while on site.
• Oversee the commissioning, maintenance, and operation of major building systems, including HVAC, life safety systems, vertical transportation, building envelope, electrical and data distribution systems, and other related equipment and systems.
• Conduct routine inspections of all mechanical, electrical, and HVAC systems and associated equipment, including but not limited to water treatment systems, boilers, heat pumps, rooftop units, and air conditioning systems, to ensure equipment remains in good working condition.
• Manage Yardi FM and tenant service request requirements by reviewing response times monthly for all tenant maintenance and preventive maintenance requests, ensuring services are recorded in the system, reviewing relevant reports, and making recommendations to improve service levels.
• Ensure all tenant concerns are addressed promptly and professionally and assist in resolving issues as required. Follow up with tenants to confirm satisfaction with completed work.
• Ensure all preventive maintenance tasks are completed as scheduled across all equipment and systems and update maintenance tasks and records as needed.
• Review all daily, weekly, and monthly logs to ensure readings are accurate and up to date; investigate irregularities and discrepancies and take corrective action to ensure the safe and efficient operation of all equipment and systems.
• Work closely with portfolio operations staff in preparing building operating budgets and lead the preparation of capital budgets for all properties within the portfolio.
• Comply with company policies and standard operating procedures while ensuring building standards and operational efficiency are maintained.
• Collaborate closely with the Construction team and Portfolio Operations team, acting as a liaison with technical consultants and contractors on tenant improvement projects, capital improvements, and base building construction projects. This includes ensuring timely turnover and preparation of vacant premises.
• Manage the procurement of all supplies and services required for the property or portfolio.
• Ensure all health, safety, and security procedures are followed and that concerns are reported to the appropriate parties and documented in Yardi FM in a timely manner to minimize liability and loss exposure. Ensure corrective actions are implemented when required.
• Oversee projects established in Yardi, including all work requirements and documentation, in collaboration with the TS+CON Coordinator.
• Ensure all fire protection equipment and systems are inspected and tested at recommended intervals to meet legislative requirements and ensure the safety of tenants and visitors.
• Ensure seasonal building technical requirements and services are completed, including boilers, cooling towers, roof assessments, and similar systems. Confirm all work is performed properly and in accordance with service agreements.
• Respond to after-hours calls and emergencies as required.
• When construction work is underway, such as tenant fit-outs or interior improvements, work closely with the Construction Manager to ensure building standards are maintained.
• Monitor key performance indicators (KPIs) related to portfolio performance and ensure targets are achieved, including preventive maintenance completion, training compliance, and work order/request management.

Other Responsibilities

• Work closely with the Leasing Manager and Property Management team, where applicable, to ensure landlord work deadlines are met, including scope development, tendering, and execution.
• Develop and maintain cooperative and collaborative working relationships with Operations staff, Property Management, contractors, tenants/occupants, and the broader community.
• Perform assigned duties related to Allied’s sustainability, wellness, and user engagement programs.
• Participate in certification processes such as BOMA, LEED, and WELL, where applicable.
• Perform other duties as assigned.

Qualifications

Required Experience

• Minimum of 9 years of experience in physical building operations, including HVAC/BAS, plumbing, electrical systems, fire alarm systems, and other related equipment and systems.
• Minimum of 5 years of leadership experience.
• Minimum of 3 years of experience managing maintenance and construction projects.
• Experience managing budgets and performance through KPIs.
• Experience developing and implementing best practices and policies.
• Experience with CMMS systems (work order and service request management).

Required Education and Knowledge

• Bachelor's degree in Business Management, Engineering, or a related field (considered an asset).
• Building Environmental Systems certifications: BES I and II, SMA/SMT, 4th Class Power Engineer certification, or equivalent.
• Building Environmental Systems Facility Manager certification.
• Provincial Boiler Safety Authority training is recommended.
• Strong knowledge of building operations and building systems troubleshooting, including but not limited to HVAC, electrical, plumbing, building automation systems, life safety systems, building envelope systems, and related infrastructure.
• Strong knowledge of Occupational Health and Safety legislation, Workplace Hazardous Materials Information System (WHMIS), and First Aid/CPR certification.
• Advanced ability to read and interpret blueprints, plans, drawings, and specifications, including advanced CAD knowledge.
• Strong understanding of applicable Provincial Building Codes and Regulations, the Canadian Electrical Code, Provincial Fire Code requirements, and Electrical Safety Authority (ESA) regulations.
• Knowledge of sustainability best practices, energy management, and ESG reporting.

Required Skills

• Demonstrated leadership skills, with the ability to lead, mentor, coach, and manage employees effectively.
• Strong time management and workload prioritization skills; able to work well under pressure, meet tight deadlines, and manage multiple competing priorities.
• Ability to adapt to new ideas, continuous change, and evolving customer needs.
• Excellent verbal and written communication and customer service skills.
• Strong computer skills, including proficiency with Microsoft Office (Word and Excel), Yardi FM, and Building Automation Systems (BAS).
• Positive, self-motivated, and professional attitude.
• Sound judgment and decision-making abilities, with a strong problem-solving mindset.
• Collaborative team player with the ability to work effectively across departments.
• Strong attention to detail and organizational skills.
• Willingness to work overtime as required to respond to emergencies and business needs.
• Valid driver's license.
• Must be fluent in English, or bilingual (English/French) if employed in the Eastern Region.

Total Rewards* and the Employee Experience

At Allied, total rewards are designed with the same perspective that shapes our operations. They are intended to support sustained contribution, creativity and a genuine sense of ownership in the work we do.

In practice, this includes:

• Shared financial success and an ownership mindset
  Eligible employees participate in performance-based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long-term performance and reinforces a sense of ownership at every level of the organization.

• Intentional presence and time off
  In addition to vacation, employees receive six personal days and half-days before statutory holidays. Allied supports flexibility while maintaining a strong, in-person culture. This reflects how we collaborate most effectively and how we operate as a business.

• Health, wellbeing and support
  Comprehensive, company-paid health benefits include vision and dental coverage, along with a healthcare spending account. An employee assistance program is available to provide confidential support when it is needed.

• Growth through leadership and exposure
  Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplines and develop a broad understanding of the business. For those drawn to real estate, this includes uncommon exposure to how buildings, organizations and cities evolve through hands-on experience and shared responsibility.

• Professional development grounded in practice
  Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.

• Purpose and connection beyond work
  Each year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them, reflecting our belief that contribution extends beyond the workplace.

If you are motivated by the role real estate plays in shaping cities and culture, and want your work to contribute to that effort, we encourage you to apply.

More insight into life at Allied, including our ESG and EDI initiatives, can be found in our annual ESG report.

*Temporary or contract roles may not qualify for all the benefits listed, and some roles may follow a modified total rewards structure. We will confirm what benefits you qualify for during the recruitment process.

Additional Information

We value human connection and experience. While Allied uses technology, including AI-enabled tools, to support administrative efficiency, all screening, assessment and hiring decisions are made by people.

We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities. All qualified candidates are encouraged to apply.

We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process. Please reach out to talent@alliedreit.com if support is needed.

We look forward to receiving your application.

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