Visionpool Business Services is hiring a Help Desk Analyst who will be located 100% ONSITE IN REGINA, SK.
Responsibilities:
Provide Level 1 Help Desk support including creating ser accounts, troubleshooting user login issues and reset passwords
Providing hardware installation & support, and resolving password, Wifi, and printer issues
Run new, terminate & test network wiring
Maintain and repair existing network wiring and infrastructure
Monitor and repair wifi APs
Install and maintain switches, camera servers, and other networked devices
Prepare and deploy new computers and carts
Install & maintain computers, laptops, security cameras, APs, Yodec, monitors, AV, switches, projectors, mice, keyboards, etc.
Maintain printers and/or contact Gold Print service as needed
Prepare retired equipment for donation/disposal (remove/wipe hard drives
Maintain inventory of spare parts, computers, wiring, terminations, batteries, etc.
Maintain inventory of consumbable hardware (batteries, dongles, keyboards, Installation supplies, etc.)
Provide application support
Administration of AD, Azure, Papercut, Microsoft365/Exchange, Google Classroom, Blue Iris
Interface with certain vendors (Gold, ERA, IKS)
Keep technical and reference documentation up to date
Document, respond to and track issues
Qualifications:
Minimum 3 years experience providing technical IT support to end user
Demonstrated Mac and PC experience
Demonstrated knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
Experience working with and providing front line support for Microsoft 365
Demonstrated firewall experience
Demonstrated knowledge of common software and operating systems
General knowledge of computer systems, analysis techniques, and ITIL processes
Help Desk Analyst • Regina, SK, Canada
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