Senior OCM Lead to provide change management, business readiness, communications, stakeholder

Senior OCM Lead to provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative (JP)

**Primarily remote, MST working hours (if travel is required it will not be covered by the client)

Must haves:

• Degree or diploma in Computer Science, Information Technology, Business Analysis, Information Systems, Public Administration, Business Administration, Organizational Development, Communications, Human Resources, Adult Learning, Project Management, or a related discipline.
• 3+ years Demonstrated experience working as an Organizational Change Manager on at least one multi-year project in Government of Alberta or other public-sector organizations, impacting 50+ staff
• 7+ years Demonstrated experience developing and implementing one or more of the following: Change management strategies and plans, Business readiness assessments and readiness plans, Stakeholder engagement and communications plans, Change impact assessments and mitigation strategies
• 7+ years Demonstrated experience with effective communication materials for stakeholders (newsletters, FAQs, user guides, presentations)
• 2+ years Experience implementing citizen services portal and business workflow applications on ServiceNow platform.
• 7+ years Experience leading Organizational Change Management activities for business transformation and technology-enabled projects.
• 2+ years Experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives
• 5+ years Experience working in one or more of the following methodologies: Agile, Scrum, hybrid project delivery environments.

A combination of the following experience is also required:

• Agile certification
• Prosci change management certification or designation
• 7+ years Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users)
• 7+ years experience fostering effective working relationships with leadership and stakeholders.
• 1+ year Experience leveraging and evaluating AI-assisted tools to develop communication materials, training content, presentations, knowledge articles, and stakeholder engagement artifacts; and to improve user adoption, learning effectiveness, and operational readiness.
• 1+ year Experience using Artificial Intelligence (AI) and Generative AI tools to support change management, stakeholder engagement, communications, training development, and business readiness activities.