Resident Services & Operations Supervisor

Asset Maintenance Pros is a leading provider of modern student and young professional housing in Waterloo, Ontario. Our architecturally striking communities are designed to deliver an elevated rental experience through premium accommodations, exceptional customer service, and operational excellence.

Located in the heart of Waterloo’s university and technology sectors, our communities support fast-paced lifestyles while fostering safe, welcoming, and professionally managed environments residents are proud to call home.

Responsibilities:

Operational Leadership & Team Supervision

• Oversee daily operations of assigned residential portfolios and office functions

• Provide leadership, guidance, training, and support to Property Administrators and site support staff

• Assist with scheduling, workload delegation, accountability, and operational follow-up

• Support cross-functional collaboration between Leasing, Maintenance, Operations, and Resident Services teams

• Identify process improvement opportunities and support implementation of operational efficiencies

• Ensure company policies, procedures, and service standards are consistently followed

Resident Experience & Customer Service

• Support a high-quality resident experience through responsive communication and service delivery

• Act as an escalation point for resident concerns and administrative issues

• Ensure timely follow-up and resolution of maintenance requests and resident inquiries

• Support move-in, move-out, lease renewal, and resident retention processes

• Maintain professional and positive relationships with residents, contractors, and internal departments

• Promote a customer-first culture across all interactions

Property Operations & Turnover Coordination

• Coordinate and oversee unit turnover processes, including inspections, contractor scheduling, cleaning, painting, and readiness verification

• Assign, monitor, and track work orders through completion using internal systems and Yardi Voyager

• Conduct physical inspections of units and common areas to identify deficiencies and ensure quality standards are met

• Coordinate contractor access and monitor project progress and completion timelines

• Support operational readiness during peak leasing and turnover seasons

• Assist with project coordination, turnover tracking, and operational reporting

Administration & Compliance

• Maintain accurate records, documentation, databases, and reporting related to operations and turnover activities

• Ensure compliance with company procedures, quality standards, and operational requirements

• Support preparation and organization of move-in packages, notices, keys, and resident documentation

• Assist with lease administration, renewals, assignments, notices, and related administrative processes

• Prepare reports, spreadsheets, and tracking tools for operational and management review

• Support document control and data accuracy across multiple systems

Requirements

• 3–5+ years of experience in residential property management, leasing administration, operations coordination, or a related field
• Previous experience supervising or leading teams is considered a strong asset
• Experience within student housing, multi-residential, or high-volume turnover environments preferred
• Strong organizational, problem-solving, and multitasking abilities
• · Excellent communication and interpersonal skills
• · Strong attention to detail with the ability to prioritize competing deadlines
• Intermediate to advanced proficiency in Microsoft Office Suite, particularly Excel
• Experience with Yardi Voyager or similar property management software considered an asset
• · Familiarity with construction, maintenance coordination, inspections, and turnover processes is considered an asset
• · Ability to work flexible hours during peak operational periods, including occasional evenings or weekends as required

Benefits

• Comprehensive Health and Dental plan
• RRSP Matching
• Continuous Learning Program
• Career advancement opportunities
• Employee Assistance Program