MS Dynamics CRM Specialist

Have you driven measurable workflow speed improvements? Do you have a track record of configuring MS Dynamics CRM to streamline business stages and cut pipeline cycle times?

Are you a strong bridge between business and technology?

Do you excel at working with Business Development and Marketing stakeholders to translate operational challenges into clear BRDs, user stories, and KPI tracking solutions?

Are you seeking a high-impact sprint? Are you looking for an agile, 3 to 6-month remote contract with clear metrics and a focused mandate to optimize core business applications?

If so, we want to hear from you!

Our Fed Gov client is seeking an MS Dynamics CRM Specialist for an agile 3-to-6-month fully remote contract to streamline business application workflows for international trade. Partnering directly with Business Development and Marketing stakeholders, you will reconfigure MS Dynamics CRM to cut pipeline stage durations by 10%, establish KPI data-capture and reporting frameworks, and own the project lifecycle from requirements gathering through UAT and production deployment.


Advantages
Remote work within Canada
3-6 month contract to start with potential to extend

Responsibilities
- Process Optimization: Configure MS Dynamics CRM for Business Development and Marketing teams to streamline pipeline stages and reduce cycle times by 10%.
- Requirements & Design: Engage cross-functional stakeholders to capture business needs, define key performance indicators (KPIs), and draft BRDs, user stories, and functional specs.
- System Build & Deployment: Implement CRM enhancements, configure data-capture capabilities for KPI reporting, and manage deployment into production.
- Testing & Quality Assurance: Create test plans, scripts, and defect logs, while leading User Acceptance Testing (UAT) workflows.
- Enablement & Support: Prepare training documentation, release readiness communications, and post-implementation support resources.

Qualifications
- Valid Secret Level Security Clearance (federal)
- Deep functional and technical knowledge of MS Dynamics CRM build, configuration, and administration.
- Strong business analysis capability to translate complex operational needs into system enhancements.
- Proven experience setting up KPI reporting structures and optimizing sales or marketing workflows.
- Ability to work independently and manage project timelines in a fast-paced environment.
- Understanding of obligations under Canada's Official Languages Act.


Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.