Product Knowledge Base Technical Writer (Hybrid)

Product Knowledge Base Technical Writer (Hybrid)

Mississauga, Ontario, Canada

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

Responsibilities and Essential Functions:

• Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
• Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
• Determine and apply appropriate levels of writing and editorial approaches to project materials
• Facilitate the prioritization and ensure timely delivery of high-quality materials.
• Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
• Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
• Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
• Gather technical information and ensure documentation is accurate, complete, and easy to understand.
• Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
• Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
• Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
• Create detailed product white papers.
• Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
• Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
• Other duties as assigned

What are we looking for?

• Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
• Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
• Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
• Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
• Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
• Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
• Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
• Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

Education, Knowledge, Skilled and Abilities

• Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
• Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, software industry is preferred.
• Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
• Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.
• Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.
• Ability to work with little supervision.
• Strong organizational skills to meet tight deadlines.
• Action oriented with strong analytical skills.

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $80,000 – $90,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume.

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.