Workshop Manager

In this role, you will be responsible for the safe, efficient, and high-quality repair and maintenance of heavy equipment and components in the Acheson workshop. You will play a key role in ensuring equipment reliability while delivering exceptional workmanship and maintaining a strong focus on customer satisfaction.

Responsibilities

Health & Safety:

• Promote a Health and Safety culture within the business. Adhere to and produce documentation for H&S codes of practice with regard to legislation and company H&S policies and procedures, Risk Assessments, etc., and liaise with the building’s Facilities Management where necessary.
• Lead housekeeping initiatives and activities in the workshop.

Workflow:

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
• Co-ordinate resources (operational and human), schedules and activities to effectively manage jobs.
• Ensure parts and supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing and quality checks. Provide oversight and check job estimates.

Communication and Customer Relationship:

• Regularly report progress on each job and quickly communicate delays or concerns with the customers and other stakeholders. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with management to respond to clients' requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the management to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify the appropriate course of action.

Resource Management

• Develop and implement systems to record, file and store information pertaining to client inquiries.
• Manage apprentices by participating in the LCA Apprenticeship program.
• Actively manage labour requirements for short term and long term by assisting management with forecasting.

Competencies

• 3-5 years of relevant expereince
• Hands-on expertise: Deep knowledge of heavy equipment systems and functions
• Maintenance: Ability to inspect, troubleshoot, and schedule repairs for heavy machinery and tools.
• Software proficiency: Skill in using computer systems
• Team supervision: Experience hiring, training, scheduling, and mentoring technicians and staff.
• Workflow planning: Ability to assign daily tasks, manage logistics, and keep production on schedule.
• Communication: Clear speaking and listening skills to coordinate with clients, suppliers, and upper management.
• Problem-solving: Quick thinking to resolve technical roadblocks or handle customer complaints under pressure