Customer Support Representative - Hybrid role

Kelly is hiring for a Customer Service Representative for a 12-month contract role at Mississauga, ON L5A 0E3 with our prestigious client.

Job Title: Customer Service Representative
Primary Location: Mississauga, ON L5A 0E3
12-month contract - Hybrid model (3 days in the office and 2 days at home)
Monday – Friday - 8:00 AM - 5:00 PM
Pay rate: $33/hr.

Responsibilities:

• Customer Focused liaison promoting and implementing Functional Excellence in the CSR role.
• Provide domestic customer service according to the needs of the Business and Customers.
• Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
• Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.
• Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.
• A thorough understanding of the Quality System and business experience is preferred.
• This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses.

Qualifications:

• College degree. Bachelor’s degree preferred.
• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
• Salesforce.com and SharePoint experience is a plus.
• This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
• Ability to identify areas for improvement and implement change.

If you feel this role interests you, feel free to apply or refer someone who would be a good fit.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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