Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and
s i systems • Vancouver
30+ days ago
Job type
- Full-time
Job description
Our retail client is seeking a Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and Agile methodologies
Join a technology team delivering guest experience and brand experience initiatives across retail and e-commerce environments. This role supports discovery-focused projects involving Salesforce Service Cloud, SAP, telephony systems, and cross-functional technology integrations. The position works closely with Guest Services, ReBird, Digital Marketing, and development squads to advance high-impact initiatives and technology roadmap priorities.
Contract, Vancouver preferred open to Toronto or remote, Hybrid, Working Hours: PST
Must Haves
- 3+ years as a Business Analyst or Business Systems Analyst supporting Agile projects in e-commerce, retail, and omni-channel environments
- Hands-on experience with Salesforce Service Cloud in Admin and/or Salesforce Implementation Analyst capacities
- Proficiency with Agile methodologies, Jira, Confluence, and Miro
- Salesforce Administrator certification strongly preferred
- Experience with Salesforce Service Cloud, Loyalty Cloud, Marketing Cloud and/or Data Cloud
Nice to Have
- Experience with systems and integrations across multiple platforms
- Experience delivering customer-facing projects and features
- Background in outdoor apparel or retail industry environments
- Experience with web-development
- Experience with new vendor integrations
Responsibilities
- Lead discovery activities for Guest Services and Brand Experiences projects
- Gather and analyze business requirements using business analysis techniques
- Create and maintain project, process, and systems documentation
- Translate business requirements into detailed specifications and requirements documents
- Document user stories, process flows, systems diagrams, and acceptance criteria
- Plan, groom, and prioritize the product backlog with stakeholders and development squads
- Organize and facilitate user acceptance testing with business users