Senior Business Analyst - Salesforce Expertise

WHO WE ARE :

Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people.

Our purpose has always been to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems.

We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers.

Mariners build for change. Like SHIFT Energy , our energy management and decarbonization company. Or East Valley Ventures , created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies.

Mariner's purpose has always been to be a great, everlasting technology company and the core values that guide us every day are :

OUR VALUES

• We care for our team.
• We care about the impact we have on our community.
• We serve by solving complex problems.
• We grow because growth fuels opportunities.
• We innovate always and everywhere.
• We build a business that lasts.

OVERVIEW OF THE ROLE :

We are seeking an experienced Senior Business Analyst with a deep understanding of Agile methodologies and extensive experience working on Salesforce projects.

As a key member of our team, you will collaborate closely with cross-functional teams - developers, product owners, stakeholders, and end-users to ensure that our Salesforce implementations and enhancements deliver maximum value to the business.

This role will center on thoroughly understanding business needs, translating them into actionable requirements, and bridging the gap between technical and non-technical teams to drive process improvements and successful project outcomes.

WHAT YOU'LL BE DOING IN THE ROLE :

• Engage with stakeholders to gather, document, and analyze detailed business and system requirements.
• Convert business needs into well-defined functional and technical specifications.
• Work with cross-functional teams to identify and prioritize process improvements and ensure solutions align with business objectives.
• Act as a liaison between business units and the technical team, ensuring seamless communication and transparency.
• Play a critical role in Agile ceremonies, including backlog refinement, sprint planning, daily standups, and retrospectives.
• Ensure user stories are well-documented, prioritized, and aligned with project goals.
• Collaborate with technical teams to implement Salesforce integrations, manage data migrations, and support platform enhancements.
• Assist in the testing and validation of new Salesforce features to ensure business requirements are met.
• Provide consistent updates to stakeholders, ensuring they are informed of project progress, risks, and solutions.
• Facilitate workshops and training sessions to ensure smooth user adoption of new Salesforce capabilities.
• Maintain clear and comprehensive documentation of all Salesforce-related processes and changes.
• Proactively identify opportunities to improve business processes through Salesforce enhancements.

WHAT SKILLS / QUALIFICATIONS YOU'LL NEED TO DO THE JOB :

• Bachelor's degree in business, Information Technology, or a related field.
• 8+ years of experience as a Business Analyst, with significant experience working on Salesforce projects.
• Strong understanding of Salesforce configuration, including security settings, process automation, and reporting features.
• Familiarity with Agile project management tools such as Jira, Trello, or Azure DevOps.
• Knowledge of Salesforce Lightning, APEX, and integration methods (APIs, middleware) is a plus.
• Exceptional communication skills, with the ability to present complex technical ideas to non-technical stakeholders.
• Strong problem-solving and analytical abilities, capable of navigating through complexity to deliver practical solutions.
• Ability to work in a fast-paced, collaborative environment and manage competing priorities effectively.
• Prior experience working in industries such as Technology, Healthcare, or Financial Services.
• Hands-on experience with Salesforce data management, analytics, and reporting tools.
• AND YOU ARE...
• Always improving your skills and knowledge : you want to be the best at what you do.
• Curious and creative; comfortable taking on new problems and challenges.
• A self-starter with the ability to recommend priorities to the project leader.
• Comfortable working through problems and figuring things out with minimal supervision.
• Great problem-solving skills : thorough and reliable.
• Able to work in a team : share knowledge and assist other team members.
• Agood communicator : able to explain your ideas and recommendations.
• Well organized and dependable under pressure : you manage your time effectively.
• Energized by our company values!

MARINER OFFERS YOU :

• A values-driven workplace where people really matter.
• Flexible work location.
• Competitive salary, retirement savings program, and rewards program
• Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care
• Paidvacation, maternity / parental leave, paid sick leave and paid Mariner MyLife days.
• Unlimited training

WHY MARINER?

We believe in making a positive impact in the communities where we live and work! Not only are we passionate about nurturing a thriving technology sector here in Atlantic Canada, but we are also committed to solving technology challenges that will make an impact worldwide.

Technology is everlasting, and we take pride in connecting world class talent to world class projects and business solutions.

If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this sounds like someone you know, share this with them so they do not miss the opportunity to experience Mariner! To achieve this, we know we need to be all in on training and development of our team so we can continue to move the needle in the technology sector together.

Of course, we offer competitive compensation and benefits packages to our team, but our competitive edge is the development and training that our team experiences every day.

Be part of our vibrant community that values diversity and embraces inclusion at every level. We are committed to fostering a culture where individuals from all backgrounds and walks of life feel empowered to contribute their unique perspectives.

Our collaborative environment celebrates the richness of ideas and experiences, and we believe that by embracing diversity, we can achieve greater innovation and excellence together.

Come and help us create a workplace that reflects the beautiful tapestry of our global community.

Join our growing team!