Program Coordinator Consent Growth & Adoption

Entity: WELL Health Medical Centres – Clinic Transformation

Position Title: Program Coordinator, Consent Growth & Adoption

Salary range: $75,000 – 80,000 CAD per annum

Job Class: Full Time, Contract

Work Location: WELL Vancouver Office

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary:

We're looking for a hands-on, deadline-driven coordinator role to drive execution across a fast-moving patient consent program. You'll spend most of your time in the details: chasing owners, updating trackers, running down blockers, and making sure commitments made in meetings happen on the dates promised. You will also be accountable for tracking and optimizing performance metrics across the program by working with key stakeholders throughout the business on strategies, tactics, implementation, and at times change management.

The Mandate

Two growth lanes and one coordination backbone:

• Lane 1 — In-Clinic Site Visits & Adoption (71 live clinics): increase consent volume and consistency of the consent workflow at clinics already live, through direct site visits, hands-on troubleshooting, staff engagement, patient communication, and marketing strategies.
• Lane 2 — Channel Expansion (in priority order): Direct to Patient Telehealth, Patient
• Facing Websites, Online Appointment Booking and other Patient Engagement Channels, and Clinic Network Expansion (i.e. WELL’s Diagnostic Clinics). Expanding consent capture and coordinating pilots with each platform team in that sequence, then scaling rollout.
• Coordination backbone: act as the end-to-end coordinator across consent capture, data readiness, and activation requirements for various WELL business units — building a single source of truth, keeping owners and dates current, and escalating blockers fast. This is a “High Agency” position for a results- oriented individual.

What you will be doing:

Clinic Adoption

• Build and run a clinic-by-clinic adoption plan: identify low-adoption clinics, root-cause why (workflow, training, kiosk friction, patient flow), and drive fixes.
• Conduct regular in-clinic site visits and follow-up with clinic managers and on-site engagement staff to keep the consent workflow consistently used, not just installed.
• Track and report clinic adoption progress against agreed targets; flag data gaps immediately.
• Implement patient communication and marketing techniques designed to optimize adoption.

Channel Expansion

• Coordinate pilot scoping and readiness for Direct to Patient Telehealth, Patient Facing Websites, Online Appointment Booking and other Patient Engagement Channels, and Clinic Network Expansion (i.e. WELL’s Diagnostic Clinics).
• Support and track existing web/portal consent opportunities to ensure they are actively used, not just available.

Data Readiness & Pipeline Coordination

• Track the status of consent linkage, EMR connectivity, and data-pipeline work as it affects downstream usability — this role coordinates across teams, it does not build the pipeline itself.
• Maintain visibility into refresh cadence, data quality, and withdrawal handling so downstream teams know what they can rely on and when.
• Flag any near-term actions that could create technical, privacy, or patient-experience issues.

Activation Coordination

• Interface with research and clinical-commercialization stakeholders to confirm what "usable" data means for each, and track delivery against those requirements.
• Interface with the marketing team on marketing-consent needs, keeping marketing and research consent strictly separate in tracking and reporting.
• Report on the full funnel: patient exposure through submission, conversion, linkage, and usable activation.

Program Governance

• Build and maintain one integrated tracker across capture, data readiness, and activation — owners, dates, dependencies, status, in one place.
• Maintain a risk/issue log and a running decision log.
• Identify the critical path and top blockers weekly; escalate what needs executive attention rather than letting it stall.

What Success Looks Like

• First 30 days: Tracker stood up with named owners and dates; clinic and conversion baselines established; first risk/decision log delivered.
• First 60 days: Measurable improvement on clinic adoption; first channel pilot ready; first cross-team data-usability report published.
• First 90 days: Demonstrated improvement against agreed adoption and conversion targets; additional channel(s) live or launch-ready; clear recommendation on next steps for the role.

Required Qualifications

• Proven track record as a program/project coordinator who thrives on execution detail — tracking, chasing, following up, and closing loops.
• Comfort operating with ambiguity, shifting priorities, and an aggressive timeline; able to self-direct within a short-term, high-urgency mandate.
• Strong stakeholder-management skills across technical, clinical, marketing, and executive audiences.
• Fluency with dashboards and spreadsheets (Excel/Sheets or similar); able to build and maintain a clean single source of truth without heavy tooling support.
• Excellent, concise written communication — comfortable producing clear status updates and escalation notes for varied audiences.
• Demonstrated understanding of the difference between adoption/exposure, submission, conversion, volume, and usability metrics, or ability to learn this funnel quickly

Preferred Qualifications

• Experience with patient consent, privacy, or healthcare compliance programs.
• Familiarity with clinic operations, EMR systems, or healthcare data pipelines (e.g., Snowflake). Exposure to Tia, Ocean, or similar patient-engagement/booking platforms.
• Experience coordinating between clinical research, commercialization, and marketing teams. Prior experience in a short-term, execution-focused "stand this up fast" role.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

PI286919339