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Project Manager CRMvTech Solution • PEI, Canada
Project Manager CRM

Project Manager CRM

vTech Solution • PEI, Canada
10 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Summary:

The ConnectPEI eCRM Project Manager will lead the implementation of the Province's Enterprise Client Relationship Management system using an Agile-Iterative approach. This role involves managing project governance, planning, execution, and delivery to ensure the successful deployment and operational transition of the eCRM platform, while collaborating with stakeholders and cross-functional teams.

Responsibilities:

  • Leverage CRM knowledge to manage the ConnectPEI eCRM project.
  • Follow Agile Iterative Methodology and utilize provided program templates.
  • Develop and maintain project governance structures and decision-making processes.
  • Define project objectives, scope, requirements, and deliverables with stakeholder approval.
  • Plan, estimate, and schedule project tasks, resources, timelines, and milestones.
  • Develop and implement project management and implementation strategies.
  • Monitor and execute project plans, budgets, and expenditures.
  • Identify, document, report, and mitigate project risks and issues.
  • Perform change management to achieve project deliverables.
  • Manage communication and reporting through status updates, meetings, and documentation.
  • Ensure quality completion of project documentation and obtain necessary approvals.
  • Establish and approve operational plans and transition projects to operational teams.
  • Collaborate closely with program and project team members.
  • Perform other duties as assigned by the Province.

Required Skills & Certifications:

  • Minimum five (5) years of project management experience in complex environments.
  • At least two (2) years of experience with Customer Relationship Management (CRM) Commercial off-the-Shelf (CoTS) products.
  • Proficiency in Agile methodologies, preferably Agile-Iterative.
  • Strong ability to prioritize and manage multiple tasks within team settings.
  • Experience creating and managing project plans using MS Project Online or equivalent software.
  • Excellent verbal and written communication and presentation skills.
  • Experience working in dynamic, multifaceted, mostly remote team environments.
  • Strong customer service orientation.

Preferred Skills & Certifications:

  • Project management certification.
  • Experience as a Project Manager for Oracle Fusion Cloud Sales and Service CRM.
  • Change management experience.
  • Experience working with government organizations and the Province.
  • Familiarity with MS Azure DevOps.

Special Considerations:

  • Must adhere to Agile Iterative delivery methodology and program templates.
  • Work may involve managing multiple contracts and resources.
  • Project timelines and scope may be adjusted by the Province.

Scheduling:

  • Work term tentatively from October 8, 2026, to October 8, 2027, with possibility of extension.
  • Work schedule to be determined in alignment with project needs and stakeholder requirements.
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Project Manager CRM • PEI, Canada

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