Associate, Office Administration

Associate, Office Administration

Sep 2, 2026 Location:

Ottawa, ON, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

ASSOCIATE, OFFICE ADMINISTRATION

The key to success in the Associate, Office Administration role is a strong attention to detail and a customer service focus. This important and visible position provides reception and administrative support to the business, primarily coordinating incoming calls, visitors, and deliveries. As part of the Administration team, the associate will also rotate through tasks, including opening and closing duties for the office, as well as assisting with other projects as needed.

This role offers an excellent opportunity to engage with both internal and external clients, as well as other insurance professionals, while gaining a comprehensive understanding of the business.

LOCATION AND STATUS

• Ottawa, ON
• Full-time, permanent

Key responsibilities include, but are not limited to:

• Respond to telephone, in person or electronic enquiries or forward to appropriate person
• Responsible for organizing meetings and coordinating boardroom and workspace bookings for visiting employees.
• Process online payments for our clients
• Process incoming and outgoing mail, manually or electronically
• Photocopy and collate documents for distribution, mailing and filing
• Send and receive messages and documents using fax machine or electronic mail
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
• May sort, process and verify receipts, expenditures, forms and other documents
• Complete other duties as assigned

QUALIFICATIONS

• 2+ years of administrative and receptionist experience; insurance industry experience is an asset.
• Post-secondary certificate, diploma, or degree in business administration is an asset.
• Proficient in Microsoft Office Suite, including Outlook and Teams, with experience using office technology such as scanners, copiers, and fax machines.

VALUES & COMPETENCIES

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Detail-oriented with critical thinking and accuracy.
• Ability to prioritize tasks and meet deadlines effectively.
• High level of professionalism and integrity, with the ability to interact with diverse individuals.
• Team player with strong communication skills.
• Flexible, adaptable, and proven problem-solving abilities.
• Capable of working both independently and as part of a team.
• Solution-focused with a positive attitude.
• Committed to excellence in customer service and building strong relationships at all levels.

COMPENSATION

Salary Range: $40,000 - $45,000 CAD annually

Actual total compensation will be determined based on factors such as a candidate’s relevant experience, knowledge, skills, location, and internal equity.

VACANCY: This position is for an existing vacancy.

USE OF ARTIFICIAL INTELLIGENCE

Our recruitment process may be completed with video conference technology.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.