Sales Support Coordinator

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

Who we are looking for:

This role will be supporting the Sales Operations team reporting to the Sales Operations Manager, directly impacting sales and revenue growth. This Sales Coordinator role is accountable for Onboarding, Offboarding, and general support for our Vendor Sales teams. This position will also provide regional support for our internal sales teams ensuring we enable them to be productive in the field. They will be working with an existing team that will offer ongoing support throughout their experience.

What you'll be doing:

• Support customer account onboarding, changes, renewals, migrations, upgrades, downgrades, and disconnects
• Manage account maintenance activities, work orders, and service migrations
• Provide operational support to Account Executives across Residential New Construction, Bulk, Major Accounts, and Furnished Suites
• Coordinate installations, mass deployments, VIP requests, and service delivery activities
• Respond to customer, account, billing, pricing, and product-related inquiries
• Review, investigate, and resolve customer and operational escalations
• Act as a subject matter expert for Bulk, MDU, and Furnished Suite account support processes
• Prepare and maintain reporting, dashboards, audits, and portfolio tracking
• Validate account data, identify discrepancies, and support compliance requirements
• Support pre- and post-sale reviews, audits, and migration activities
• Coordinate with Sales, Care, Technical Operations, Billing, and other internal teams to resolve customer requests
• Manage shared inboxes, task queues, and operational support channels
• Support furnished suite and superintendent account setup, service changes, and billing activities
• Contribute to special projects, process improvements, and business initiatives
• Collaborate cross-functionally to support customer retention, service delivery, and business objectives

What you Bring:

• Microsoft Office Experience (Excel, Word, TEAMs, & Outlook)
• Time management, critical thinking, organization, and problem-solving skills
• Work collaboratively with other team members, establishing a positive solution-focused forum to continuously learn and grow together
• Relationship building and communication skills that earn credibility and respect, establishing excellent relationships with primes, developing mutual respect through knowledge of standard business practices
• Attention to detail
• Creative problem solver
• Strong written communication
• Collaboration & professionalism with internal/external stakeholders
• Strong computer skills to learn new systems and processes
• Maintain strong change management skills
• Adaptable to change

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Sales & Account Support
Requisition ID: 341477

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience