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Alarme Sentinelle / Sentinel Alarm
Technical Support Specialist, Security SystemsAlarme Sentinelle / Sentinel Alarm • Dorval, Canada, United States
Technical Support Specialist, Security Systems

Technical Support Specialist, Security Systems

Alarme Sentinelle / Sentinel Alarm • Dorval, Canada, United States
1 day ago
Salary
CA$40,000.00–CA$80,000.00 yearly
Job type
  • Full-time
Job description

Salary: $40,000 - 80,000 per year

Requirements:

  • We require at least 3 years of experience in the electronic security industry.
  • We require fluency in both French and English, spoken and written.
  • We require a valid BSP card, or the ability to apply for one.
  • We are looking for strong verbal and written communication skills in French and English.
  • We value the ability to stay effective under pressure and meet deadlines.
  • We expect solid problem-solving and organizational abilities.
  • We are seeking a collaborative mindset and a positive approach to teamwork.
  • We require a strong commitment to confidentiality and professionalism.
  • Knowledge of electronic security systems and related technologies is a plus.
  • Experience with customer service software and databases is an asset.
  • Familiarity with computer hardware, networking, and wireless technologies is also an asset.
  • Previous customer service experience is preferred.

Responsibilities:

  • We provide technical support to clients for security, video surveillance, access control, and fire alarm systems.
  • We answer incoming calls and deliver technical assistance in a courteous, professional, and efficient way.
  • We assess client issues and determine effective solutions.
  • We keep detailed and accurate records of customer interactions and follow up on unresolved matters.
  • We schedule service visits and coordinate with service technicians.
  • We build and maintain trusted customer relationships while staying calm and professional.
  • We ensure compliance with safety, quality, and recycling policies.
  • We support the team with additional tasks as needed to maintain customer satisfaction.

Technologies:

  • Hardware
  • Support
  • Security
  • Vue

More:

We are a growing electronic security company looking for a passionate, bilingual Technical Support Specialist to join our team. We value communication, teamwork, and helping others, and we offer competitive compensation with bonuses and a signing bonus, a comprehensive benefits package including dental, vision, and life insurance, paid time off, on-site parking, and opportunities for training and professional development. This is an in-person, full-time role with Monday to Friday day shifts and on-call duties when required. We work in a supportive environment that focuses on employee growth and well-being.

last updated 36 week of 2026

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Technical Support Specialist, Security Systems • Dorval, Canada, United States

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