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TekWissen LLC
Tech Support AnalystTekWissen LLC • Toronto, ON, Canada
Tech Support Analyst

Tech Support Analyst

TekWissen LLC • Toronto, ON, Canada
9 hours ago
Job type
  • Temporary
  • Quick Apply
Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: Tech Support Analyst
Location: Toronto, ON M5G 3C2
Duration: 6 Months
Job Type: Temporary Assignment

Work Type: Onsite

Job Summary:

  • We are looking for a Tech Support Analyst to provide technical support to end users in a fast-paced corporate environment.
  • The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and hands-on experience supporting hardware, software, and common IT systems.

Key Responsibilities:

  • Provide Level 1/Level 2 technical support to end users via phone, email, chat, and in person.
  • Troubleshoot and resolve hardware, software, network, and connectivity issues.
  • Support desktops, laptops, monitors, printers, mobile devices, and other IT equipment.
  • Install, configure, and troubleshoot Windows operating systems and business applications.
  • Assist users with password resets, account access, software installation, and basic system configuration.
  • Create, update, and manage support tickets in the IT service management/ticketing system.
  • Escalate complex technical issues to appropriate Level 2/Level 3 teams when required.
  • Perform hardware setup, deployment, replacement, and inventory activities.
  • Assist with onboarding and offboarding of employees, including account and equipment setup.
  • Maintain accurate documentation of troubleshooting steps and resolutions.
  • Follow established IT policies, procedures, and security standards.
  • Provide professional and customer-focused support while meeting service-level expectations.

Required Qualifications:

  • 2+ years of experience in Technical Support, Help Desk, Desktop Support, or IT Support.
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting Windows desktops/laptops and Microsoft Office 365.
  • Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
  • Experience with ticketing/service management tools.
  • Hands-on experience with hardware installation, configuration, and troubleshooting.
  • Strong communication and customer service skills.
  • Ability to work onsite in downtown Toronto.

Nice to Have:

  • Experience in an enterprise/corporate IT environment.
  • ITIL knowledge or certification.
  • Experience with Active Directory / Entra ID.
  • Experience supporting Microsoft Teams, Outlook, and other Microsoft 365 applications.
  • CompTIA A+ or other relevant IT certifications.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Tech Support Analyst • Toronto, ON, Canada

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