Bilingual Operations Officer - 58571

We are seeking a detail-oriented, fully bilingual Operations Officer III to join a dynamic 13-person team within a leading financial institution. In this role, you will review, interpret, and process Power of Attorney (POA) and legal financial documentation submitted by branch partners. You will ensure full compliance with provincial legislation and internal bank policies while delivering high-accuracy operational support under established Service Level Agreements (SLAs).

Position Title: Operations Officer III – Bilingual (English/French)
Location: Mississauga, Ontario (Hybrid: 4 days onsite, 1 day WFH; 4-week onsite training)
Position Type: 6-Month Contract (Extension and Permanent Conversion Possible)
Pay Rate: $34.27 / hour
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (Overtime options available)

Advantages
Competitive Compensation
Career Growth: Opportunity for contract extension or permanent conversion based on performance and business needs.
Hybrid Flexibility: Enjoy a structured hybrid model once initial training is complete.
Top Financial Institution Exposure: Build valuable professional connections and leverage your banking background in a collaborative, supportive environment.

Responsibilities
Document Review & Processing: Review complex legal documents, Power of Attorney (POA) files, and supplementary paperwork submitted by branch partners to verify alignment with provincial legislation and bank procedures.
Account Administration: Accurately update customer account profiles or return deficient packages with clear, standardized messaging to internal partners.
Operational Execution: Execute transactions, manage volumes, and resolve processing issues within strict SLA guidelines and authority limits.
Partner Collaboration: Connect with internal branch partners via phone and digital channels to clarify submission details, resolve operational issues, and maintain high service standards.
Risk & Compliance Management: Apply strict due diligence to safeguard client data, adhere to regulatory frameworks (e.g., AML, Bank Code of Conduct), and escalate non-standard or high-risk activities.
Continuous Improvement: Utilize Microsoft 365 and AI tools to streamline processing workflows and provide proactive ideas for process enhancements.

Qualifications
Language Skills: Fully bilingual in English and French (fluent written and verbal communication is required).
Banking Experience: Minimum of 5 years of banking experience, ideally as a Financial Advisor with deep knowledge of core banking products (checking, savings, credit, and debit).
Technical Skills: Strong proficiency in Microsoft 365 (Excel, Outlook, Word) and comfort utilizing modern AI tools in a daily workflow.
Education: Post-secondary degree or diploma completed.
Core Competencies: Proven experience working in a fast-paced, high-volume, SLA-driven environment with exceptional decision-making skills and attention to detail.
Preferred / Nice-to-Have Skills
Prior experience reviewing, processing, or interpreting legal documents or provincial Power of Attorney (POA) files.
Background in legal administrative settings or legal document compliance within financial services.

Summary
If you are interested in the bilingual operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.