Payroll & Operations Coordinator - Operate

Job Type: Permanent
Work Model: Hybrid
Reference code: 134924
Primary Location: Toronto, ON
All Available Locations: Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Summary

We are seeking a detail-oriented, proactive, and collaborative Payroll & Operations Coordinator to join our growing payroll operations team. This role is ideal for an individual with a background in payroll, accounting, administration, or a related field who is looking to further develop their knowledge of payroll operations and technology while working closely within a supportive, team-oriented environment.

What will your typical day look like?

The successful candidate will support the day-to-day administration of payroll activities while contributing to operational excellence, client service, and continuous improvement initiatives. Working side by side with colleagues across the payroll and operations team, the coordinator will share knowledge, support peers during peak periods, and help foster a culture of collaboration and mutual accountability. This position offers exposure to the full payroll lifecycle, multiple payroll technologies, and opportunities for professional growth within a dynamic and evolving team environment.

Key Responsibilities

Payroll Operations Support

• Support the administration of payroll activities throughout the payroll cycle.
• Enter, update, and validate payroll-related information accurately and within established deadlines.
• Perform payroll validations and assist with payroll reconciliations.
• Provide Tier 1 support for payroll-related inquiries from employees and clients.
• Investigate payroll discrepancies, data issues, and employee inquiries, and collaborate with senior team members to support resolution.
• Support payroll year-end activities, audits, and compliance-related processes.
• Maintain payroll documentation, records, and operational trackers.
• Develop and maintain a strong understanding of the end-to-end payroll process and associated deadlines.

Administrative & Operational Support

• Coordinate payroll documentation, approvals, and follow-ups.
• Monitor deadlines, action items, and outstanding requests.
• Assist in preparing reports, dashboards, and operational metrics.
• Maintain process documentation and support knowledge management initiatives.
• Support internal projects and process improvement initiatives.

Technology & Continuous Improvement

• Learn and utilize various payroll and HR technology platforms.
• Support data validation, testing activities, and system-related initiatives.
• Identify opportunities to improve operational efficiency, controls, and client experience.
• Demonstrate curiosity and adaptability when learning new tools and technologies.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

Enough about us, let’s talk about you

You are someone who has these skills, experience & qualifications:

• 2+ years of relevant experience in payroll, accounting, finance, administration, or customer service.
• Basic understanding of payroll concepts and processes.
• Strong Microsoft Office skills, particularly Excel.
• Ability and willingness to learn new payroll and technology platforms.
• Strong analytical and problem-solving skills.

It would be great for you to have some of these nice to haves as well:

• PCP designation, or enrollment in the National Payroll Institute program, is considered an asset.
• Experience working with payroll systems is an asset but not required.

We are looking for an individual who:

• Is highly organized and able to manage multiple priorities simultaneously
• Shows initiative and a strong willingness to learn.
• Thrives in a deadline-driven environment.
• Communicates effectively in both English and French, written and spoken.
• Demonstrates exceptional attention to detail and accuracy.
• Enjoys problem-solving and investigating issues.
• Takes ownership of assigned tasks and follows through independently
• Works well independently while contributing positively to a team environment.
• Is proactive and regularly identifies opportunities to improve processes.
• Maintains confidentiality and professionalism when handling sensitive payroll information.

Total Rewards

The salary range for this position is $57,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.