Junior Account Manager

Description

Hi there, we’re Article. 👋 We’re an online first furniture company creating remarkably better furniture experiences, one sofa at a time. Since 2013, we’ve been redefining the industry. Vancouver, BC is home to our HQ and first retail store, and our logistics network serves customers coast to coast across the US and Canada. This is where you come in. As our Junior Account Manager (B2B Trade), you will take ownership of a portfolio of B2B accounts, focusing on real estate developers, property managers, offices, and SMB owner operators, driving repeat business and scaling revenue across your book.

Article’s B2B program (Article Pro) is expanding, and we are creating a brand new role on our Business Accounts team for a hungry, relationship driven Account Manager to step in and manage a portfolio of business. You aren't building a territory from scratch or knocking on cold doors. Instead, you are taking over an active portfolio of 200+ established SMB and developer accounts, running with it, and driving deeper engagement to grow revenue over time.

This role is designed for someone early in their B2B sales career who brings strong customer service instincts, foundational sales experience, and a high drive to learn. While industry experience in furniture or real estate is a nice to have, we care much more about your attitude, tech savviness, organization, and hunger to grow. You will work in a fast paced, highly collaborative environment, learning on the fly alongside Account Managers, Account Development Reps (ADRs), and a dedicated Sales Assistant team.

Within your first few months, you’d step directly into your portfolio, learn our existing playbooks, leverage our modern tech stack, and begin building strong relationships with your account contacts. During your ramp period, you'll be supported as you learn our operational workflows. In a year, you’ll be proud to say you’ve expanded your book of business, hit your revenue targets, mastered account retention strategies, and set yourself up for a clear long term career growth path at Article.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your career and earnings within a company that is actively scaling its commercial presence.

You will report to the Manager, Business Accounts as part of Article Pro’s B2B sales function. You’ll work closely with Account Managers, Account Development Reps (ADRs), and our B2B Sales Assistant team who support order placement, tracking, and cross functional logistics.

Learning here is dynamic and immersive. Rather than sitting in endless formal classroom sessions, much of your growth will happen on the go: hearing how Account Managers negotiate their deals, collaborating on account strategy, and absorbing industry knowledge in real time.

Career Pathing & Progression: We view this role as a true launching pad. As you showcase drive, build strategic partnerships, and hit your portfolio targets, there is a clear growth path into a full Account Manager slot (managing larger, higher volume portfolio segments) or stepping into future sales leadership opportunities.

We are a hybrid team, you will work from our Vancouver HQ 3 days per week (with Tuesdays being mandatory for in person team meetings).

What You’ll Do:

You will manage the end to end relationship and health of your account portfolio, balancing proactive client relationship building with operational follow through.

Specifically, you will:

• Manage & Grow a Book of Business: Take ownership of a portfolio of 200+ accounts (real estate developers, property managers, office spaces, and SMBs), driving repeat orders, strategic spend commitments, and account retention.
• Execute Full Lifecycle Account Tasks: Balance client facing relationship management with operational execution: taking discovery calls, preparing proposals, placing orders, tracking shipments, and coordinating cross functionally with logistics, supply chain, and sales support.
• Collaborate with Support Teams: Partner closely with our Sales Assistants to ensure smooth execution on orders and collaborate with Account Development Reps (ADRs) to maximize account coverage.
• Absorb & Apply Playbooks: Utilize existing segment playbooks while learning how to build and refine account growth strategies on the go as your book evolves.
• Maintain Tech & CRM Hygiene: Adopt our modern sales tools and keep meticulous CRM notes and pipeline records to ensure reliable forecasting, accurate account health tracking, and seamless cross team collaboration.
• Industry & Target Outreach: Participate in targeted outreach campaigns and seasonal commercial calendars, using specialized industry insights to engage property developers and business buyers.
• Protect Profitability & Achieve Targets: Drive consistent portfolio growth to achieve quarterly revenue targets within program profitability guidelines, earning uncapped commission as your portfolio scales.

Who You Are:

• Sales Fundamentals & Core Experience: 1 to 3 years of experience in sales, account management, or business client relations. You understand how businesses operate, know how to move deals forward, and deliver exceptional service.
• Driven, Hungry & Personality First: You bring an infectious positive attitude, a strong work ethic, and a genuine eagerness to take ownership of a book of business and run with it.
• Tech Savvy & Highly Organized: Highly organized and comfortable adopting modern sales technology, CRM automation, and AI workflow tools to stay structured, take thorough notes, and manage account volume effortlessly.
• Adaptable & Experiential Learner: You thrive in environments where learning happens dynamically through peer collaboration, observing live deals, and applying feedback on the fly.
• Strong Communicator & Relationship Builder: Skilled at building quick rapport with business clients, property developers, and internal cross functional partners.
• Commercial Interest: A passion or curiosity for interior design, real estate development, or commercial spaces is a strong asset, but not required (we can teach you the industry!).
• Willingness to travel periodically for trade shows, client meetings, or offsite events as needed.
• Legally authorized to work in Canada; completion of a criminal background check required.

Perks & Benefits:

Wealth:

• Base Salary & Target Earnings: Competitive base salary of $63,000 to $68,000 CAD with performance based commission, bringing your initial On Target Earnings (OTE) potential to $72,000 to $85,000+ CAD in your first year.
• Performance Incentives: Commission structure designed to directly reward your portfolio growth, account activation, and client retention.
• 4% RRSP matched contributions through Wealthsimple.

Life:

• 15 days of vacation*
• 6 well being (sick) days
• 1 extra day off (Inclusion and Diversity Day)
• Hybrid work model (3 days per week at Vancouver HQ)
• Work remotely (anywhere in the world) for up to 3 weeks per year

Total Health:

• Comprehensive extended health, dental, and vision benefit packages
• $1,000 Health & Lifestyle Spending Account* for your physical and mental well being
• Access to TELUS Health App, virtual medical care, and mental health counseling

Office Space:

• Vancouver HQ converted warehouse featuring open collaboration spaces, meeting rooms, and comfortable lounge areas
• Stand up desks available upon request
• Kitchens stocked with snacks, premium coffee, tea, and all the milks
• On site fitness equipment, change rooms with showers (towel service), and secure indoor bike storage
• Dog friendly office

Extra:

• 45% discount on our entire product range (15% for friends and family).

*Prorated

Artificial Intelligence (AI) in Hiring:

At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.

Hi there, we’re Article. 👋
Since 2013, we’ve been redefining the furniture industry one sofa at a time.

Where we’re based:

• HQ: Vancouver, BC
• Asia HQ: Ho Chi Minh City, Vietnam
• Fulfillment centres: Calgary, Jacksonville, Richmond, & Patterson
• Retail Stores: Vancouver (open), San Francisco, Bellevue & Toronto (opening soon), with more locations opening in 2027.