Technical Program Manager / Technical Program Lead

Job Title: Technical Program Manager / Technical Program Lead
Job Location: Toronto, ON
Job Type: Contract

Job Description:

• Lead end-to-end delivery of StoneCastle integration initiatives across multiple business and technology workstreams.
• Establish programme governance, delivery plans, RAID logs, dependency management, and executive reporting.
• Coordinate delivery activities across Product, Engineering, Operations, Architecture, Security, Compliance, and vendor teams.
• Drive programme execution from initiation through production deployment and post-launch support.

Technical Delivery Management

• Partner with engineering teams to design and deliver integrations involving:
  • Core banking platform
  • Customer portals and APIs
  • Trust systems
  • Deposit Network services
  • Merchant and payment platforms
  • External banking partners and service providers
• Manage API, data, cloud, and operational integration workstreams.
• Facilitate technical design reviews and architecture discussions.
• Identify and remove delivery blockers across teams.

Stakeholder Management

• Act as the primary liaison between business stakeholders and technical teams.
• Communicate programme status, risks, decisions, and milestones to leadership.
• Drive consensus across competing priorities and stakeholders.
• Support integration activities involving acquired businesses and strategic partnerships.

Risk & Compliance Management

• Ensure delivery aligns with security, regulatory, and operational requirements.
• Partner with Risk, Compliance, and Information Security teams throughout programme execution.
• Drive readiness activities including operational procedures, support models, business continuity, and production governance.

Planning & Execution

• Develop and maintain:
  • Integrated project plans
  • Release schedules
  • Milestone tracking
  • Resource forecasting
  • Executive dashboards
• Manage dependencies across multiple programmes and vendor organisations.
• Drive issue resolution and escalation management.

Required Qualifications

Experience

• 8+ years of experience delivering large-scale technology programmes.
• 5+ years of experience managing cash management, complex financial services, banking, fintech, or payments initiatives.
• Experience leading enterprise integration, platform modernisation, or acquisition integration programmes.
• Experience with cash management, digital assets and stablecoin
• Demonstrated success managing cross-functional delivery teams.

Technical Knowledge

Strong understanding of:

• API-based integrations
• Cloud-native architectures (AWS preferred)
• Microservices and distributed systems
• Core banking or financial platforms
• Payment processing and money movement
• Data integration and reconciliation processes
• Security and regulatory requirements in financial services

Preferred Qualifications

• PMP, PgMP, Agile, Scrum, or SAFe certifications.
• Prior experience with:
  • Banking products
  • Deposits and treasury management
  • Payment networks
  • Digital assets
  • Financial institution integrations
• M&A integration programme experience
• Experience working with modern banking cores.

Leadership Competencies

• Excellent executive communication skills.
• Strong technical acumen and problem-solving ability.
• Ability to influence without direct authority.
• Strong stakeholder management and negotiation skills.
• Comfortable operating in fast-paced, highly regulated environments.
• Ability to balance strategic planning with hands-on delivery execution.

Success Measures

The successful candidate will:

• Deliver StoneCastle integration initiatives on schedule and within scope.
• Establish effective governance across business and technology teams.
• Successfully coordinate multiple concurrent integration workstreams.
• Improve visibility, predictability, and execution quality across the StoneCastle integration programme.
• Accelerate adoption of StoneCastle capabilities across the broader Fiserv ecosystem.

Ideal Candidate Profile: A hands-on Technical Program Manager with strong banking and fintech experience who can bridge strategy, architecture, engineering, operations, and executive stakeholders while driving delivery of complex integration programmes.