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Resident Manager - FloaterMainstreet • Surrey, BC, CA
Resident Manager - Floater

Resident Manager - Floater

Mainstreet • Surrey, BC, CA
2 days ago
Job type
  • Full-time
  • Permanent
Job description

Position: Floater - Resident Manager

Location: Courtenay, BC (oversees 3 sites: Courtenay, Victoria, and Duncan on a regular basis)

Position Summary
We are hiring a Live-In Resident Manager (Floater) who will be responsible for the daily operations and administrative duties of multiple assigned sites.

Business Development, Marketing & Customer Service:

  • Generate new business, set up appointments and conduct unit showings with prospective tenants.
  • Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
  • Answer current and/or prospective tenant inquiries.
  • Ensure that residents’ issues and service requests are addressed within 24 hours.
  • Meet and interact with tenants in a friendly and professional manner.

Property Repair & Maintenance:

  • Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
  • Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
  • Manage tenant maintenance requests including proper follow-up to ensure satisfaction and timely completion.
  • Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
  • Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.

Upkeep & Area Maintenance:

  • Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
  • Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
  • Schedule all cleaning and repair of turnover suites.
  • Ensure handling and disposal of garbage and recycling bins.
  • Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
  • Ensure watering of gardens and lawns.
  • Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
  • Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
  • Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.

Administrative Duties:

  • Ensure timely collection and deposits of rental payments and administer damage deposits.
  • Utilize Yardi system to record transactions and run various operational reports.
  • Receive supplies and sending paperwork to the head office.
  • Assist and support other Resident Managers as required.

Other Duties

  • Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work.
  • Supervise staff, service providers and contractors to oversee the quality of work performed.
  • Perform other duties as assigned by the senior management.

Qualifications and requirements

  • Experience in property management/sales/hospitality management
  • Prior residential property management experience will be an asset
  • Minimum 2 years of experience in some capacity
  • Should have knowledge of Microsoft Office Suite and Outlook
  • Must possess a valid driver's license and a reliable vehicle
  • Must successfully complete a security clearance
  • Flexibility to work 10 am to 7 pm, 5 days a week, may include weekends
  • Must be available to work on the first and last day of every month


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Resident Manager - Floater • Surrey, BC, CA

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