Role: The Distribution Centre (DC) Support Analyst is responsible for providing technical support for hardware, Microsoft applications, telephone systems, and Warehouse Management Systems (WMS) within the Distribution Centre.
This is a three-month temporary contract with the possibility of extension.
Key Support Areas:
Supply chain applications support (WMS/LM/SAP)
Hardware support (Talkmans, handhelds, truck mounts, wireless access devices, IP camera components, label printers, computer room equipment)
Desk side support for Microsoft office, applications, and mobility devices
Telephone (VoIP) Support
Escalation of issues to other departments when necessary to ensure timely service and support
Vendor management and coordination as required
Knowledge base updates for team members and National Support Centre to reference
Communications to Loblaw staff and management on an ongoing regular basis.
Responsibilities:
Provide support and troubleshoot local WMS system, ensuring that incidents are corrected within the allotted SLA timeframe.
Be the subject matter expert services for questions about the normal operation of the WMS system
Provide support for all printer technologies within the distribution centre.
Provide Telephone support and assist with VoIP issues
Provide first level IP camera troubleshooting and application support
Coordinate change windows with distribution centre management to implement changes or upgrades to internal facility systems.
Maintain the Isotrac equipment and managing the returns and repairs process.
Maintain the RF equipment and managing the returns and repairs process.
Ensure of account entitlements / account management.
Assist in the process of user acceptance testing (UAT) as required.
Manage desktop repairs, replacements, and upgrades
Coordinate incidents between support teams on widespread issues impacting the WMS system
Document all incidents and Service Requests in ServiceNow.
Coordinate approved vendor installation and repairs
Perform proactive communications with distribution centre staff and management on all issues, changes and improvements to technology and applications.
Participate in the creation of SOP’s and process to improve distribution centre performance
Training of distribution centre staff when new technology or software is introduced
Provide after hours on call support when scheduled to do so
Provide Computer room maintenance. Escort vendors for UPS/AC/electrical maintenance tasks
Responsible for keeping the IT room save and clean
Requirements:
2 - 3 years related experience within a service-based industry
Must possess strong customer service attitude and interpersonal skills
Must possess excellent written and verbal communication skills
Must be able comfortable in a grocery distribution centre environment
Must be available and willing to work overtime
Must be flexible to adjust work schedules and shifts 24/7, and may consist of rotating stand-by, on call and call-backs to provide assistance after hours, as required.
Must be willing and able to travel to customer sites on short notice over extended periods of time
Technical Skills:
Must possess strong warehouse management system experience
Must be familiar with RF devices and printers used in a distribution environment
Must possess great PC troubleshooting knowledge, for both hardware and software
Education:
College Degree in the field of Information Technology preferred, but will consider applicants with equivalent work-related experience
Possession of an A+ certificate would be considered an asset
Distribution Center Support Analyst - Temporary • Moncton, New Brunswick, Canada
A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more
A global technology consulting firm is seeking a Bid Analyst to create persuasive proposals and responses for software development projects.The role requires strong analytical skills and expertise ... Show more
We’re looking for a dynamic and customer-focused individual to support our parts and accessories operations.If you’re passionate about delivering exceptional service, enjoy problem-solving, and thr... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more
A community healthcare organization is seeking a Direct Support Specialist in Moncton, NB.The role involves supporting clients with daily living activities, promoting independence, and ensuring qua... Show more
At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our div... Show more
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
Demonstrate thought leadership and be an Ambassador to Data Driven Merchandising initiatives and an enabler for data-driven decision making.Analyze merchandise performance at the department, cluste... Show more
The Dock Quality Analyst is responsible for monitoring, analyzing, and improving key operational quality measures within the warehouse and dock environment.This role supports consistent execution o... Show more
A leading technology firm seeks a Sr Field Support Representative to provide essential support and mentoring for communication systems.The role requires at least ten years of military experience al... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more
A global software development company is seeking a Bid Analyst to create persuasive proposals and responses for software development and IT projects.This role is 100% remote and offers excellent co... Show more
Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more
An established industry player is seeking a Commissioning Engineer specializing in Data Centers.This role offers competitive compensation, a collaborative culture, and opportunities for professiona... Show more
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BuzzClan.My connection request means a job opportunity for you , (Hiring for Senior Java Lead), (UI ... Show more
A data entry firm is seeking a Customer Service Representative for a remote role in Canada.The ideal candidate will be responsible for entering and managing data in digital databases, including con... Show more
Analyste des solutions de collaboration.Permanent à temps plein | Lieu de travail à déterminer.Vous souhaitez contribuer à la planification et à la livraison de solutions d’affaires reliées à la ge... Show more
At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our div... Show more
Analyst, Asset Management (Remote).Join to apply for the Analyst, Asset Management (Remote) role at Mini Mall Storage Properties.Mini Mall Storage Properties has experienced rapid growth since begi... Show more
A technology consulting firm is seeking a Performance Test Analyst in Toronto for a 6-month contract opportunity.This remote role requires 4–5 years of experience in performance testing and experti... Show more
