Temporary Customer Service Representative

Job Description

The Customer Service Representatives are one of the first contacts which the public will have contact with, via front counter reception and telephone. This position greets and directs customers, processes cash receipts, provides information on County services and works closely with the Cash Control department and all other departments.

The position also provides financial assistance to the Cash Control department through various financial and administrative duties.

This is a temporary position lasting until December 18, 2026.

Job Duties and Tasks:
• Establishing and maintaining a positive relationship with various County departments and visitors to the County including taking payment, answering questions and directing to appropriate staff or department.
• Answering phone calls, voicemails and e-mails including directing to appropriate staff or department.
• Sorting incoming and outgoing mail to ensure timely delivery.
• Entering and verifying financial data into multiple accounting systems with accuracy.
• Undertaking daily cash receipting and answering account inquiries.
• Balancing and preparing bank deposits.
• Preparing and balancing cash receipt batches of electronic payments.
• Inputting cheques into cash receipt system.
• Administering and balancing cash and general credit cards transactions.
• Notifying/alerting appropriate staff of unusual, sensitive or emergency situations.
• Processing outgoing mail through the postage meter; replenishing postage stamp supply as needed.
• Preparing correspondence and filing, as required.

Qualifications

Education and Experience:
• Post-secondary diploma or degree in Business, Accounting/Finance, or equivalent
• Minimum 2 years of experience in a Customer Service role in an office setting
• Excellent computer skills, including Office 365
• Experience with cash receipting and data entry
• A strong financial background including A/R and A/P
• Experience working for a municipality an asset

Knowledge and Skills:
• Strong computer skills, and proficiency with Microsoft office.
• Excellent written communication skills
• Excellent problem solving and customer service skills
• Strong attention to detail and organization skills
• Ability to work as part of team, cross train, and remain flexible within a changing work environment
• High degree of discretion, sound judgment and professionalism
• Ability to maintain a high degree of accuracy and consistency when performing duties
• Ability to communicate tactfully, clearly and effectively while exercising judgment to deal effectively with customers, ratepayers and other County employees.
• Ability to maintain a high degree of accuracy and consistency when performing duties.

Additional Information

This is a full-time, temporary position, lasting until December 18, 2026.

Pay Rate: $34.24 - $40.28 per hour

Hours: 8:30am – 4:30pm, Monday to Friday with a 1-hour unpaid lunch break.

Posting Closing Date: September 8, 2026

As part of the County of Grande Prairie’s commitment to provide a safe and healthy workplace, we encourage and support a scent-free environment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Only applications submitted online will be accepted. If you would like to include a cover letter, please combine your resume and cover letter as one document and upload while applying. We do not accept applications sent via email.

The County of Grande Prairie recognizes and values the principles of fair hiring practices. We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals. Should you require accommodation through any stage of the recruitment process, please contact hr@countygp.ab.ca and we will work with you to meet your needs.

• This posting may be used for future vacancies or to fill more than one position
• This posting may be open until a suitable candidate(s) is/are found.

Please note that once your application is complete, you will receive a confirmation email. If we require any additional information we will contact you. Due to the volume of applications received we can only answer questions at the interview stage.