Account Executive

Title: Account Executive
Location: Concord, ON
Work Model: On-Site – 5 days/week initially
Compensation: $90,000 – $105,000 base + quarterly commission

About Our Client

Our client is an established and growing provider of renovation and project services to the multi-residential and property management sectors. Supporting clients across Ontario and other Canadian markets, the organization has built its business around strong customer relationships, reliable execution, and the ability to deliver renovation solutions across large and complex property portfolios.

The company is actively growing its sales organization and is looking for an Account Executive who wants to build long-term client relationships, contribute fresh ideas, and grow professionally alongside the business.

About the Role

Reporting to the Director of Business Development, the Account Executive will be responsible for developing trusted client relationships, growing revenue within existing accounts, and identifying new business opportunities across an assigned territory.

This is approximately a 50/50 blend of Account Management and Business Development. Initially, there will be a strong focus on taking ownership of existing customer relationships, protecting and expanding those accounts, and working closely with the broader team. As the individual becomes established, the role will increasingly include new business development and prospecting.

The Account Executive will be highly visible with customers and will work closely with Business Development, Estimating, Scheduling, Operations, Client Experience, Project Management, and Finance. Success requires someone who communicates exceptionally well, follows through, takes accountability, and enjoys working as part of a growing and evolving team.

Key Responsibilities

• Own and develop relationships across an assigned portfolio of existing customers while expanding relationships with key decision-makers and influencers.
• Identify opportunities to increase revenue through additional buildings, renovation projects, unit turnover work, and complementary service offerings.
• Develop new business opportunities through proactive prospecting, relationship development, referrals, and market activity.
• Conduct customer meetings, business reviews, site visits, and project walkthroughs to strengthen relationships and uncover opportunities.
• Maintain consistent and proactive follow-up with customers, prospects, and active opportunities.
• Develop and maintain a healthy sales pipeline, accurately tracking opportunities, activities, contacts, and forecasts within the CRM.
• Partner closely with Estimating, Operations, Scheduling, Client Experience, Project Management, and Finance to ensure strong communication and execution.
• Develop customer-specific strategies that balance revenue growth, profitability, and customer satisfaction.
• Provide market intelligence, competitive insights, and customer feedback to support business planning and continuous improvement.
• Prepare and communicate regular updates on pipeline activity, sales performance, customer relationships, Gross Margin, and strategic opportunities.

Operating Environment

• Growing and evolving sales team where adaptability and collaboration are highly valued.
• On-site in the Concord office five days per week during the initial onboarding and ramp-up period.
• Greater flexibility may become available after approximately 3–5 months, subject to performance, business needs, and leadership approval.
• Highly client-facing role involving meetings, site visits, project walkthroughs, and regular travel throughout the assigned Ontario territory.
• Travel is expected to be approximately 40–60% depending on customer and territory requirements.
• Leadership welcomes new ideas around sales strategy, customer communication, and ways of working.

Success Metrics

The successful candidate will be measured on:

• Retention and growth of existing customer relationships.
• New revenue generated within existing and prospective accounts.
• Gross Margin performance.
• Development and progression of a healthy sales pipeline.
• New buildings, projects, and service opportunities added to customer portfolios.
• Consistency and effectiveness of client follow-up.
• Forecasting accuracy and CRM discipline.
• Customer experience, relationship strength, and internal collaboration.

Qualifications

Required

• Approximately 3–5+ years of experience in Account Management, Business Development, Sales, or a related customer-facing commercial role. Candidates with fewer years of experience may be considered where the overall profile and demonstrated results are particularly strong.
• Proven ability to build trusted, long-term customer relationships while identifying opportunities to grow accounts.
• Comfortable balancing account management and new business development responsibilities.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Highly proactive with strong follow-through and a demonstrated sense of accountability.
• Comfortable working cross-functionally with operational, estimating, scheduling, finance, and customer-facing teams.
• Strong business acumen with an understanding of revenue growth, profitability, and customer experience.
• Experience managing a sales pipeline and maintaining accurate CRM records and forecasts.
• Self-motivated, organized, adaptable, and comfortable working within a fast-paced, growing organization.
• Willingness to travel regularly throughout the assigned territory.

Preferred

• Experience within Property Management, Multi-Residential, Construction, Renovation, Real Estate, Building Services, or another related B2B environment.
• Experience selling products or services into property management companies, landlords, building operators, developers, or other multi-residential customers.
• Experience growing an existing client portfolio while also generating new business.

Why Join?

This is an opportunity to join a growing organization and sales team where you can have a meaningful impact on both customer relationships and business growth.

You will inherit existing relationships to develop, have the opportunity to build new business, and work closely with a collaborative leadership team that is open to new ideas and different approaches. For someone who is ambitious, adaptable, relationship-oriented, and looking for long-term professional growth, this role offers significant opportunity to develop alongside the organization.

Note: AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.