Office Administrative Assistant

Kii health combines technology with a national network of healthcare professionals to support the health and well-being of individuals and organizations across Canada and the U.S.

Our services include mental health support, occupational health, disability management, workers’ compensation management, remote patient monitoring and more. We work with clients, employers, healthcare professionals and referral partners to provide practical support and help people get the care they need.

We’re always looking for people who take pride in their work, care about providing a positive experience for clients and enjoy working as part of a team.

About the Role

We are looking for a Part-Time Office Administrator to join our team in Prince George, BC.

The Office Administrator provides administrative support and assists with the day-to-day operations of the office. You’ll work closely with clinicians, clients, referral sources, contractors and our corporate office to ensure services are coordinated efficiently and administrative requirements are completed accurately and on time.

This role is well suited to someone who is organized, dependable and comfortable working independently, while also being a strong team player.

What You’ll Do

• Provide general office administration, including filing, organizing, correspondence, answering phones and maintaining office supplies.
• Monitor incoming referrals through web-based platforms and ensure referral information is complete and up to date.
• Schedule appointments based on clinician availability, contract requirements and established timelines.
• Communicate with referral sources, clients, clinicians, contractors and the corporate office as required.
• Maintain accurate, organized and confidential client files and documentation.
• Track referrals, appointments, service dates and other contract requirements.
• Prepare and submit reports through online portals within required timelines.
• Review reports and documentation for completeness and accuracy prior to submission.
• Prepare documents, reports, spreadsheets and other materials as required.
• Follow up on outstanding information, appointments, reports and other administrative requirements.
• Prepare invoices and assist with payment tracking and reconciliation.
• Assist with payroll-related administrative tasks and month-end activities.
• Respond to general inquiries and ensure questions or concerns are directed to the appropriate person.
• Provide professional and courteous customer service to clients and referral sources.
• Maintain internal tracking documents and performance information.
• Identify and resolve routine administrative issues and escalate matters when appropriate.
• Maintain confidentiality and privacy when handling personal and healthcare information.
• Provide administrative support and coverage to other offices or team members as required.
• Perform other duties as assigned.

What You Bring

• Minimum 3 years of experience in a related administrative or office support role.
• Proficiency with Microsoft Office, including Word, Excel and Outlook.
• Strong computer skills and the ability to learn and use web-based platforms.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to establish rapport and work effectively with others.
• Excellent planning, organization and time-management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet established deadlines.
• Ability to work independently with minimal supervision while contributing to a strong team environment.
• Ability to maintain confidentiality when handling sensitive personal and healthcare information.

Experience That’s an Asset

The following experience would be considered an asset:

• Healthcare or medical office experience
• Knowledge of medical terminology
• Clinician scheduling
• Report transcription
• Invoicing and payment reconciliation
• Payroll administration
• Experience working with online referral or reporting platforms

Why Join Kii health?

At Ki ihealth, you’ll be part of a healthcare team where your work plays an important role in supporting clients, clinicians and referral partners. You’ll work in a professional environment where organization, communication and teamwork matter.

If you’re organized, dependable and enjoy working with people while keeping things running smoothly, we’d like to hear from you.

Additional Information

We thank everyone who is interested in this opportunity. We will reach out directly to candidates we are interested in moving forward with.

Kii health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, colour, national origin, gender, sexual orientation, gender identity or expression, political belief, age, marital status or disability status.

Kii health is committed to fostering a culture of belonging, including an accessible work environment and employment practices. If you require an accommodation to complete any pre-employment assessments or applications, participate in an interview or otherwise participate in the recruitment process, please email recruiting@kiihealth.ca.

Protecting the safety and welfare of our employees, clients and patients is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.

Location: Prince George, BC
Job Type: Part-Time

The pay range for this role is:
21 - 24 CAD per hour(Prince George, Canada)

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