Job Description
| Business Systems Analyst – Retail | E-Commerce | SQL/BigQuery | API Integrations Summary Experienced Business Analyst responsible for driving end-to-end requirements management and delivery of sales and returns solutions across retail and e-commerce channels. Works closely with business and technology stakeholders to define requirements, manage integrations, analyze data, and support Agile product development while improving customer and operational experiences. Key Responsibilities • Lead discovery workshops, requirements gathering sessions, and stakeholder walkthroughs for sales and returns initiatives. • Elicit, analyze, and document business requirements, user stories, acceptance criteria, and functional specifications. • Collaborate with Product Managers, Engineering, UX, QA, Store Operations, and Customer Care teams to deliver business solutions. • Define and support API integration requirements and ensure alignment between business and technical teams. • Analyze complex business processes, return policies, eligibility rules, and operational workflows. • Support POS, retail systems, and omnichannel integration initiatives to enhance customer and store experiences. • Identify, track, and manage project risks, dependencies, assumptions, and open decisions throughout Agile delivery cycles. • Facilitate backlog grooming, sprint planning, testing support, and requirements clarification activities. • Query and analyze large datasets using SQL/BigQuery to validate requirements, investigate issues, and generate actionable insights. • Develop and support reporting, metrics, and data-driven recommendations related to sales, returns, transactions, and customer journeys. Qualifications • 8-10 years of Business Analyst experience in retail, e-commerce, or technology environments. • Strong expertise in requirements documentation, user stories, PRDs, and acceptance criteria. • Experience with API integrations and complex business rule analysis. • Proficiency in Agile/Scrum methodologies, Jira, and Confluence. • Strong SQL/BigQuery skills for data analysis and reporting. • Retail, returns, post-purchase, or omnichannel commerce experience preferred. |
Senior Business Systems Analyst - Retail/E-Commerce, Jira, Confluence, SQL • Mississauga, ON, ca
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