We are seeking a detail-oriented Operations Officer II to join a collaborative, tight-knit team in Barrie, Ontario. This role balances administrative operations and direct client service, focusing on application processing, email management, and workflow coordination within the life insurance sector. You will ensure high operational accuracy, meet established Service Level Goals, and deliver exceptional service to both internal partners and external clients.
Job Title: Operations Officer II
Location: Barrie, ON (Onsite)
Job Type: 12-Month Contract (Extension & Permanent Conversion Possible)
Schedule: Monday to Friday (Standard Hours, No Rotation/OT)
Advantages
Specialized, niche operational role designed to build expertise and accelerate career growth.
Structured 3- to 5-week training program provided upon onboarding.
Stable schedule with no required weekend work or travel.
Opportunity for contract extension or potential conversion to permanent status.
Responsibilities
Process life, critical illness, and disability insurance applications while managing high-priority inbox requests and client inquiries.
Perform complex calendar management and daily administrative scheduling tasks.
Maintain accurate customer records and prepare regular monthly operational reports.
Collaborate closely with onsite colleagues and broader virtual teams to ensure smooth back-office execution.
Adhere to operational policies, risk management guidelines, and audit compliance protocols.
Identify and suggest continuous process improvements to boost team efficiency and service standards.
Qualifications
Experience: 5+ years of total administrative or operational experience, with 3+ years specifically in the Life Insurance industry (administrative or sales support capacity).
Industry Knowledge: Comprehensive understanding of life, critical illness, and disability insurance products and processing routines.
Technical Skills: Intermediate to advanced proficiency in Microsoft Office (specifically Excel and Word).
Soft Skills: Exceptional attention to detail, proactive problem-solving, strong organizational capabilities, and effective communication skills.
Education: University degree considered a strong asset.
Nice-to-Have Asset Qualifications
Level 2 Life License or LLQP (or ability to complete within 6 months of start).
Professional designations such as CFP, CLU, or ChFC.
In-depth understanding of insurance wealth management solutions and partner relationship building.
Summary
Are you interested in the operations Officer position? Please apply online today or send your resume to andrea.francis@randstad.ca with the subject line Operation Officer Insurance - Barrie
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Operations Officer - Insurance • Barrie, Ontario, CA
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