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General Manager

General Manager

Metta LifestylesOttawa, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Direct message the job poster from Metta Lifestyles

Metta Lifestyles is a rapidly growing Canadian company committed to operating first class retirement communities in Toronto and Ottawa. Our team shares a passion for providing the best-in-class quality of care. The key differentiator for Metta Lifestyles is our expertise in heavier care services and an extensive memory care program. Metta communities offer a wide range of living and care options to ensure the needs of our residents are met with convenience, flexibility, and peace of mind. As a focused and dynamic team, we are open to new ideas and looking for energetic individuals to join our growth.

The Opportunity

The General Manager directs the overall operation of our retirement residence to maximize profitability and occupancy in accordance with Metta Lifestyles’ guidelines and strategic direction. The General Manager reports into the Vice President of Operations and works hand in hand with the Community Relations Specialist & the Director of Wellness and Care. The successful candidate will provide leadership to the management team, monitor the financials and budgets of each department, assist with the implementation of marketing initiatives to drive sales, and develop and foster a positive environment for residents and staff alike. The ideal applicant will have strong leadership and communication skills, along with a passion for enriching the lives of the residents in their care.

Responsibilities

  • Provides overall operational leadership to the residence including customer service, continuous improvements, food services, health & wellness, activities, health & safety management, facilities management, and financial management.
  • Participates in the development, execution, and achievement of the long-term strategic plan for the residence.
  • Maintains Metta Lifestyles’ high standards of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents, employees, and managers.
  • Develops and implements marketing initiatives to attract prospects and referral sources to our communities by showcasing our features, functions, and benefits to achieve occupancy goals.
  • Promotes good communication and a healthy work environment to achieve a high level of employee satisfaction.
  • Conducts annual performance reviews of the management team and addresses any performance issues.
  • Leads and oversees the development of annual team objectives and goals.
  • Promotes and maintains capital and operational budgets.
  • Monitors financial performance of departments, inventory, and purchasing activities, and manages capital projects and expenditures.
  • Ensures service expectations are met by understanding business issues and concerns, obtaining feedback from residents on service levels and quality of care to continuously exceed service expectations.
  • Conducts prompt follow-ups on all visits and inquiries.
  • Ensures model suites and / or showrooms are in proper order and always ready for tours.
  • Makes recommendations to the VP Operations and CEO on how to maximize resident satisfaction, streamline processes, seek new revenue opportunities, and other opportunities of value.
  • Other assigned duties as required.

Education & Qualifications

  • Degree or diploma in healthcare administration, long-term care, and a proven track record in the retirement industry is an asset.
  • At least 3-5 years of management experience in the retirement or hospitality industries.
  • Strong knowledge and understanding of the budget process, profit and loss statements, and control of expenses and costs.
  • Previous clinical experience is an asset.
  • Strong leadership, communication, and interpersonal skills, with a proven ability to lead by example.
  • Excellent computer skills, including a high level of proficiency with Microsoft Office.
  • Ability to plan, organize, and prioritize work and time effectively to meet deadlines.
  • Other duties as assigned.

    • Join Us!

    We hunt for talent from across the industry – seasoned experts that know what it takes to meet challenging deadlines when required; a willingness to work flexible hours and the occasional evening and weekend to cover events. We offer a competitive compensation package; benefits, and great work-life balance. Apply to join us now!

    All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen will be required.

    Metta Lifestyles is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Other and Health Care Provider

    Industries

    Hospitals and Health Care

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