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Dominion Voting Systems
IT Service Desk AgentDominion Voting Systems • Etobicoke, Canada, United States
IT Service Desk Agent

IT Service Desk Agent

Dominion Voting Systems • Etobicoke, Canada, United States
1 day ago
Salary
CA$49,920.00–CA$62,400.00 yearly
Job type
  • Full-time
Job description

Salary: $49,920 - 62,400 per year

Requirements:

  • We require an undergraduate degree in Information Systems, Technology, or a related field.
  • We expect at least 3 years of IT help desk experience.
  • We need experience administering Office 365.
  • We look for familiarity with Jira Service Desk and Confluence, or comparable ticketing and knowledge base tools.
  • We require support experience with Windows 11 and macOS.
  • We value experience with Okta or similar identity and single sign-on platforms.
  • We consider equivalent international education, training, and experience in place of Canadian work experience.
  • We prefer a bachelors degree.
  • We require the ability to reliably commute to Etobicoke, ON, or relocate before starting.
  • We require the ability to work in person.
  • We need the ability to occasionally lift and move up to 50 pounds.

Responsibilities:

  • We serve as the first point of contact for users needing help by phone or through our ticketing system.
  • We monitor the ticket queue and quickly triage requests for front-line resolution or escalation.
  • We perform remote troubleshooting using diagnostic methods and targeted questions.
  • We investigate user issues and determine the most effective solution based on the information provided.
  • We train users on best practices for computer and application use.
  • We document issues, requests, and resolution steps in ticket records.
  • We follow up to make sure user requests are fully resolved.
  • We onboard new employees by providing required equipment and guidance on system access and use.
  • We administer end-user workstations and support daily user activities.
  • We install, configure, and maintain laptops, printers, and other related devices and systems.
  • We provide high-quality customer service.
  • We identify, propose, and implement improvements for users and internal processes.
  • We handle software and application installations and upgrades.
  • We troubleshoot networks, systems, and applications and carry out resolutions.
  • We set up and configure AV equipment, TVs, security cameras, and office and conference room hardware.
  • We maintain confidentiality for information processed, stored, or accessed by end users on the network.

Technologies:

  • Confluence
  • Hardware
  • Support
  • JIRA
  • macOS
  • Network
  • Office 365
  • Security
  • Windows
  • LESS

More:

We are Dominion Voting Systems, a technology company that develops and supports election systems for government customers in Canada, the United States, and internationally. We emphasize customer service, transparency, and innovative technology. We offer a positive, casual, and flexible environment centered on teamwork, innovation, and internal growth, along with a compensation package that includes competitive pay, bonus incentives, company-paid benefits, retirement matching, and support for training and continuing education. This role is based in our Toronto, ON office and follows a hybrid schedule with four days in the office from Monday through Thursday. The expected pay range is $24.00 to $30.00 per hour, depending on experience, and the role is bonus- and benefits-eligible. We also offer casual dress, commuter benefits, company events, disability insurance, extended health care, life insurance, paid time off, RRSP match, and vision care.

last updated 35 week of 2026

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IT Service Desk Agent • Etobicoke, Canada, United States

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