Salary: $108,700 - 158,700 per year
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We are Definity, the parent company behind some of Canadas longest-standing and most innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to become one of Canadas leading and most innovative property and casualty insurers, and we believe that starts with our people. We foster a collaborative, ambitious, rewarding, and empowering culture, and we offer a flexible hybrid work experience that blends office and virtual work depending on the needs of the role. This senior Technical Lead opportunity sits within our strategic Contact Center AI platform, where we are advancing customer, broker, and employee engagement through generative AI, automation, analytics, and conversational technologies. We also offer a range of benefits, including a hybrid work schedule, company share ownership, incentive plans, pension and savings programs with matched RRSP contributions, volunteer days, charitable matching, tuition assistance, study time for exams, wellness and recognition programs, and employee support resources. We are committed to inclusion, diversity, equity, accessibility, and reconciliation, and we have been recognized as one of Canadas Best Workplaces™ for women, youth, and inclusion.
last updated 35 week of 2026
Contact Center AI Tech Lead • Toronto, Canada, United States
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