IT Support Analyst

MatchBox is urgently seeking an IT Support Analyst for a permanent position with our Langley, BC based client.

IT Support Analyst
Langley, BC — On-site, 5 days/week
Entry-level IT role supporting day-to-day technical services, internal tools, testing, and documentation. Works under the guidance of senior IT team members while building skills in user support, troubleshooting, Python scripting, and application testing.
Note: The office is not accessible by public transportation — a personal vehicle and valid driver's license are required.
Key Responsibilities

• Provide first-line support for Windows, Microsoft 365, and approved software; manage help desk tickets.
• Assist with setup, installation, onboarding, and access requests; escalate complex issues.
• Support development, testing, and documentation of internal tools using Python, under senior review.
• Follow test procedures and document outcomes, defects, and guides.
• Follow security and data-protection practices; report issues immediately; obtain approval before production changes.
• Participate in training, ask questions, and collaborate across teams.

Qualifications

• Basic experience with computers, troubleshooting, or technical support.
• Foundational Python or scripting knowledge.
• Ability to follow procedures and document work clearly.
• Familiarity with Windows, M365, or Git an asset.
• Post-secondary education in IT/CS or equivalent experience an asset.
• Valid driver's license and vehicle access required.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com