Senior Support Analyst

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications. Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.

As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.

What will you do?

• Investigate, resolve, and report on medium to highly complex technical issues requiring business application understanding.

• Works closely with business clients to understand priorities and impact, and provide timely and accurate reports to management and end-users on status of critical systems processes.

• Proactively identify and act on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.

• Are able to learn about multiple applications and technologies and how they interact in order to provide cross-functional support. An understanding of how legacy and emerging technologies integrate is required.

• Make recommendations on process improvements and enhances system and support documentation.

• Collaborate effectively with the development and SRE teams by identifying defects and opportunities for efficiencies through automation and enhancements

• Ensure compliance with SLA metrics as agreed with business.

• Lead support-based initiatives of various complexity.

• Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications

• Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards. Your participation would ensure that projects follow RBC standards for security and audit, supporting System Integration testing, and supporting code promotions and development effort.

• Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications function according to published RBC IT Risk Standards.

• Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff

• Perform some of the above responsibilities after hours and on weekends on a rotational basis.

What do you need to succeed?
Must have:

• 5+ years of experience in a 24*7 production support role and supporting multiple applications

• 5+ years of experience in Windows and UNIX technology platform, SQL Server/Oracle Databases and OpenShift.

• Strong knowledge and expertise with SQL queries.

• Strong experience with Linux Technology Platform and Shell Scripting.

• Strong Experience with Job schedulers.

• Strong Data analytical skill set, ability to analysize complex data issues.

• Strong communication skills. Be able to communicate effectively in both technical and business terms.

• Ability to work independently, apply critical and strategic thinking to issues, and manage deadlines while multi-tasking amongst different priorities.

• Have working knowledge of ITIL Standards, Methodologies, SDLC, & audit requirements.

• Understanding of SRE concepts, track record of identifying and implementing automated solutions.

• Experience working with teams across various geographies.

• Familiar and comfortable with Change Management and Disaster Recovery activities.

• Computer Science degree or equivalent.

Nice to have:

• Experience with Cloud, Hadoop (Big Data technology).

• Experience with ServiceNow or other ticketing tools.

• Ability to utilize AI technologies for automating repetitive manual tasks.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

• Leaders who support your development through coaching and mentoring opportunities

• Opportunity to make a difference and lasting impact

• A world-class training program in financial services

• Work in a dynamic, collaborative, progressive, and high-performing team

• Supportive management: Coaching and managing opportunities

• Challenging work: You will make a difference

• Development opportunity: Time to take courses, learn new applications

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

745 THURLOW ST:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-28

Application Deadline:

2026-09-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.