Application Support Analyst

Application Support Analyst - Intermediate

Location: Toronto, ON

Onsite Flexibility: Hybrid

Contract Details

• Position Type: Contract
• Contract Duration: 6 months (with potential for extension; conversion to FTE: Yes)
• Pay Rate: C$35.00 C$45.00 / Hour (CAD)
• Shift / Schedule: 37.5 hours/week, 9:00 AM 5:00 PM, Monday to Friday; onsite every Thursday and every fourth Friday; weekend support rotations may be required (compensated with Time in Lieu)

Job Summary

Global Derivatives Technology is seeking an Application Support Specialist to join a high-performing Capital Markets support team. The successful candidate will support critical collateral management and derivatives applications while partnering closely with traders, technology teams, project stakeholders, and business users.

Responsibilities include incident investigation, application troubleshooting, monitoring batch processes, root cause analysis, issue escalation, log analysis, weekend deployment support, and continuous improvement initiatives. The successful candidate will play a key role in supporting a newly onboarded Loan Financing Provisioning application while contributing across the broader application portfolio.

This position offers exposure to Capital Markets, cloud technologies, enterprise application support, collateral management, and derivatives trading environments.

Key Responsibilities

• Incident investigation and application troubleshooting
• Monitoring batch processes
• Root cause analysis
• Issue escalation
• Log analysis
• Weekend deployment support
• Continuous improvement initiatives
• Supporting the onboarding and operational support of a proprietary Loan Financing Provisioning (LFP) application used within the collateral management space
• Working alongside senior team members to learn the various applications/platforms and participating in the regular application support rotations
• Interfacing with trade desks, development teams, project teams, and business stakeholders to manage incidents and troubleshoot issues

Required Skills

• Application / Production Support experience
• Capital Markets experience
• Derivatives trading environment exposure
• Experience supporting enterprise business applications
• AutoSys or comparable batch scheduling/automation tools
• SQL experience (SQL Server and/or Azure SQL)
• Microsoft infrastructure knowledge (Windows Server ecosystem)
• Azure exposure
• Incident management and troubleshooting experience
• Log analysis experience
• Experience working with multiple stakeholder groups
• Strong communication skills and ability to triage issues across teams
• Adaptability
• Continuous learner
• Collaborative team player
• Curiosity and problem-solving mindset
• Ability to work in ambiguity
• Strong ownership mentality
• Positive attitude
• Ability to build relationships across technical and business teams

Preferred Skills

• Collateral Management experience
• Colline (COLLINE) application experience (will not be weighted if not available)
• XVA Risk exposure
• Treasury or Market Risk experience
• AWS exposure
• Elastic / Kibana
• ITRS monitoring tools
• PowerShell scripting
• Python scripting
• AI-assisted operational support or log analysis experience
• Foreign Exchange (FX) experience

Required Experience

• 5 years of experience in a relevant application/production support or capital markets technology role

Work Environment / Physical Requirements

• Weekend support rotations may be required and will be compensated with Time in Lieu
• Daily collaboration with Trade Desks, Development Teams, Business Analysts, Project Teams, Capital Markets Business Stakeholders, Application Support Colleagues, and Infrastructure Partners

Important Notes

• Up to 3 rounds of interviews (virtual and/or in-person) with the Director and team; each round approximately 1 hour
• Candidate cannot start while employment history is being verified; verification must be completed prior to start

About the Client

This client is a large, full-service multinational financial institution offering a comprehensive range of banking, wealth management, and capital markets products and services, serving millions of clients across its home market as well as internationally with significant commercial and investment banking presence in the United States and other global markets. The organization employs software engineers, application support specialists, business analysts, capital markets technologists, and infrastructure professionals across its enterprise technology teams. It has made meaningful commitments to inclusion and diversity, with employee-led resource groups and structured recognition frameworks, and is recognized for a collaborative, purpose-driven culture with well-developed training, competitive compensation, and genuine opportunities for career development.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12564 Industry: Software Engineering

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