Senior Testing Analyst to provide testing, business readiness, training, and AI enabled quality

Senior Testing Analyst to provide testing, business readiness, training, and AI enabled quality assurance services for a public sector client (JP)

**Remote, MST working hours**

Must haves:

• Bachelors Degree or equivalent experience in a related field, such as Information Technology or Business
• 5+ years Experience coordinating testing activities with business users, business analysts, technical teams, project managers, security teams, and third-party vendors.
• 5+ years Experience developing end-user training materials with one or more of the following: user guides, quick reference guides, job aids, process documentation, training presentations, and knowledge articles and validating against system functionality and business processes to ensure accuracy and usability
• 5+ years Experience identifying, documenting, tracking, and validating defects through resolution, and maintaining test execution records, testing metrics, trackers, and status reporting for project stakeholders.
• 5+ years Experience in software testing methodologies, User Acceptance Testing (UAT), and business process validation, including one or more of the following: developing and executing test cases, test scripts, test scenarios, and test plans based on business requirements and acceptance criteria.
• 5+ years Experience supporting data validation, integration testing, end-to-end testing, and deployment readiness activities.
• 5+ years Experience working in Agile or iterative delivery environments with sprint-based testing cycles.

A combination of the following experience is also required:

• the following certifications: Active Certified ScrumMaster (CSM) Certification, Agile certification, Professional qualification in Test Management (e.g., ISTQB or QAI certification), Prosci change management certification or designation, SAFe 6 practice consultant Certification
• 5+ years Experience designing role-based training programs and learning plans.
• 1+ year Experience developing and delivering training materials and enabling teams on data, analytics, and AI best practices, governance, and platform adoption. Experience leveraging AI-assisted tools to develop test cases, test scenarios, training guides, user documentation, job aids, FAQs, and knowledge articles.
• 5+ years Experience supporting, delivering, and/or facilitating end-user training sessions, workshops, demonstrations, or knowledge transfer activities in classroom, virtual, or hybrid settings.
• 5+ years Experience supporting business readiness and/or deployment readiness, go-live activities, post-implementation stabilization, hypercare, and operational transition.
• 2+ years Experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives
• 2+ years Experience working with ServiceNow applications, workflows, stories, and acceptance criteria.