Talent.com
Bain Magique Franchising Inc
Technical Support SupervisorBain Magique Franchising Inc • Saint-Eustache, Quebec, Canada
Technical Support Supervisor

Technical Support Supervisor

Bain Magique Franchising Inc • Saint-Eustache, Quebec, Canada
18 hours ago
Job type
  • Full-time
Job description

Who are we?

For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in just one day. Convenient! Every day, the people at Bath Fitter strive to do better; to improve products and customers' lives. Our vision is to be an excellent employer and business partner.

At Bath Fitter, we offer a culture of engagement, a collaborative environment focused on teamwork, autonomy, and innovation. We are a growing organization that prioritizes employees and their quality of life. That’s why we are proud to be certified as a "Best Workplace" and "Canada’s Most Admired Corporate Cultures."

What does this role involve?

As the Technical Support Supervisor, you will lead the day-to-day operations of our IT support function, ensuring employees receive high-quality service and timely assistance. You will oversee support processes, coach a team of technicians, drive continuous improvement initiatives, and play a key role in enhancing the overall user experience across the organization.

Why join the Bath Fitter team?

  • Flexible schedule
  • Group insurance from day 1
  • Retirement plan with employer contributions
  • Vacation, personal days, and additional time off during the holidays
  • On-site free gym at the St-Eustache Headquarters
  • Bistro that will make you want to come to the office (diverse, delicious, and company-subsidized meals)
  • Social club
  • Many other benefits to discover by joining Bath Fitter!

What is the ideal profile for this position?

  • Bachelor's degree in Computer Science or a college diploma in Information Technology combined with relevant experience.
  • 5+ years of experience in technical support or a similar IT environment, including team leadership responsibilities.
  • Experience with an ITSM platform, ideally ServiceDesk Plus, and familiarity with ITIL best practices.
  • Strong ability to manage priorities, service delivery, escalations, and multiple competing demands in a fast-paced environment.
  • Proven leadership, coaching, and relationship-building skills with a strong customer service mindset.
  • Excellent bilingual communication skills, both written and verbal.

What will your responsibilities be as a Technical Support Supervisor?

  • Oversee daily service desk operations and ensure compliance with established service level agreements (SLAs).
  • Coordinate workload distribution, prioritize requests, and support the resolution of complex or high-impact incidents.
  • Ensure tickets are properly categorized, assigned, documented, and resolved within agreed service levels.
  • Lead, coach, and develop the technical support team to foster growth, autonomy, and service excellence.
  • Serve as the operational owner of ServiceDesk Plus and continuously enhance workflows, reporting, automation, and support processes.
  • Monitor performance metrics, user satisfaction, and service trends to identify opportunities for continuous improvement.
  • Support IT asset management activities and maintain visibility over equipment inventories and lifecycle needs.
  • Participate in IT projects by representing support requirements and ensuring teams are prepared for successful deployments.

We believe life is too short not to be passionate about what you do every day. First and foremost, we are looking for an authentic individual to help us fulfill our mission.

We look forward to meeting you.

#LI-MG1
#Goudreau

#LI-Hybrid

Create a job alert for this search

Technical Support Supervisor • Saint-Eustache, Quebec, Canada

Similar jobs

Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC)

AirbusMirabel, QC, CA
Full-time

Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC) ***English job description follows***.Description de l'emploi : Vous avez une expérience de l’avion au niveau sy... Show more

 • Promoted

Assistant Team Leader

DollaramaSainte-Adèle
Full-time

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized an... Show more

 • Promoted

Controls Tech Support Specialist

Parker HannifinMirabel, QC, CA
Full-time

The Controls Technical Support Specialist provides high-quality technical support to internal and external customers for Sporlan electronic control products used in industrial refrigeration, superm... Show more

 • Promoted

Warehouse Tech III CN

PGW Auto GlassSainte-Adèle, Laurentides, CA
Full-time

Intitulé du poste : Superviseur des Processus d’Entrepôt.Lieu : Centre de distribution de Sainte-Perpétue.Supérieur hiérarchique : Responsable de la distribution.Le Superviseur des Processus d’Entr... Show more

 • Promoted

Vaterinary technician/ Technologist

Prevost Veterinary Clinic CompanyPrévost, QC, CA
Full-time

Posted Tuesday, June 16, 2026 at 4:00 AM.Join a team where you can make a real difference!.Join a team where passion for animal care is part of everyday work.At VetStrategy / Groupe vétérinaire Dau... Show more

 • Promoted

Onsite Member Experience & Financial Empowerment Advisor

DesjardinsSainte-Adèle, Laurentides, CA
Full-time

A leading financial services cooperative in Laurentides seeks a full-time Member/Client Experience Advisory Agent.You will enhance member satisfaction by providing personalized solutions and promot... Show more

 • Promoted

Data Center Technician Canada Onsite

RM Staffing B.V.Kirkland, QC, CA
Full-time +1

This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran... Show more

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausSaint-Hippolyte, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Gérant Support Client – Solutions Techniques Terrain

Nova BusSaint-Eustache, QC, CA
Full-time

Une entreprise spécialisée en transport en commun, située à Saint-Eustache, cherche un(e) Gérant(e) support client pour fournir un appui technique et un soutien commercial aux clients.Ce poste requ... Show more

 • Promoted

Safran Supervisor, Manufacturing Engineering

AEROCONTACTKirkland, Montreal (administrative region), CA
Full-time

Elevate manufacturing practices at Safran as a Supervisor for Manufacturing Engineering.This pivotal role ensures adherence to quality standards and process improvement.As an essential part of Safr... Show more

 • Promoted

Laptop Imaging & Deployment Specialist

TekWissen ®Kirkland, Montreal (administrative region), CA
Full-time

A global workforce management provider is looking for a candidate in Kirkland, Canada, to image laptops using AutoPilot and assist users both onsite and remotely.Key responsibilities include gather... Show more

 • Promoted

Automation Service Leader – Onsite Excellence & Growth

Contrôles Laurentide / Laurentide ControlsKirkland, Montreal (administrative region), Canada
Full-time

A leading automation solutions provider in Kirkland seeks an Automation Service Manager to lead a dedicated team, ensuring high-quality service in industrial automation.You will oversee on-site ins... Show more

 • Promoted

Technical Support Specialist

CameleonHRSaint-Eustache, QC, CA
Full-time

Spécialiste du soutien technique – Saint-Eustache.Nous collaborons avec des employeurs passionnés et des candidats curieux de s’épanouir dans des environnements stimulants et bienveillants.Saint-Eu... Show more

 • Promoted

Veterinary Technician / Technologist Position

Prevost Veterinary Clinic CompanyPrévost, QC, CA
Full-time

Join a dedicated team at VetStrategy as a Veterinary Technician.Contribute to high-quality animal care and collaborate with a compassionate team focused on client relationships and professional gro... Show more

 • Promoted

Erikson Consumer Multimedia - Brand Support Coordinator

JAM IndustriesBaie-D'Urfé, Montreal (administrative region), CA
Full-time

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, ... Show more

 • Promoted

Administrative Coordinator, Operations Support

L3Harris TechnologiesMirabel, QC, CA
Full-time

Administrative Coordinator, Operations Support.Join to apply for the Administrative Coordinator, Operations Support role at L3Harris Technologies.L3Harris is dedicated to recruiting and developing ... Show more

 • Promoted

Outdoor Carpenter at Construction BC

PatiodunordSainte-Adèle, Laurentides, CA
Full-time

Patio du Nord is looking for dedicated Carpenters to build outdoor structures.Ideal candidates will possess strong attention to detail and be ready to travel in the Montreal area.As part of Patio d... Show more

 • Promoted

Wireless Sales Supervisor

Staples CanadaKirkland, Montreal (administrative region), CA
Full-time

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.At Staples, we inspire people to work smarter, learn... Show more

 • Promoted

L1.5 Support technician

Tata Consultancy ServicesMirabel, QC, CA
Full-time

Talent Acquisition Specialist @ TATA CONSULTANCY SERVICES | Bachelor of Engineering.Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, et... Show more

 • Promoted

Warehouse Process Lead

PGW Auto GlassSainte-Adèle, Laurentides, CA
Full-time

Une entreprise de distribution de verre automobile cherche un Superviseur des Processus d’Entrepôt pour gérer les opérations quotidiennes au centre de distribution.Le candidat idéal aura au moins 3... Show more