NLC-2320: Educational Support

Additional Information:

For over 50 years, the Northern Lakes College vision has been to increase accessibility to educational opportunities. With 25 locations across northern Alberta, program sites throughout Alberta, and a unique Supported Distance Learning model, students can access quality educational opportunities without leaving their community. Students can study from the comforts of home, work, on the road, or from one of the many College locations. Northern Lakes College offers a variety of university transfer, diploma, and certificate programs, including Academic Upgrading, Business & Administrative Studies, Health & Human Service Careers, Pre-Employment & Apprenticeship Trades, Resource Technology, University Studies, and Continuing Education & Corporate Training certificates and courses. The college supports and promotes professional development and wellness opportunities and provides employees with an attractive benefits plan and competitive salaries. The College service region offers numerous recreational activities for the entire family to enjoy!

Northern Lakes College has the following Permanent Full-Time Position available:

Educational Support
Salary: $52,428 to $63,972 per year
Location: Slave Lake, High Prairie, Peace River or Fairview
Start Date: September 28, 2026

Qualifications:

• Educational Assistant, Office Administration, or Business Administration Certificate
• Experience working with Microsoft Office 365
• A clean vulnerable sector criminal record check prior to commencement
• A valid Class 5 driver’s license
• A combination of education, training and experience may be considered

Assets:

• Strong interpersonal and communication skills
• Strong organizational and administrative skills
• Knowledge of educational technologies

Nature and Scope of Work:

Reporting to the Chair, Academic Upgrading, is responsible for providing student support in the areas of subject coaching, program support and administration. Responsibilities include assisting students, supporting the planning, preparation, delivery, and evaluation of instruction and administrative duties.

Duties and Responsibilities:

• Assist students in overcoming barriers
• Ensure students are familiar with the contents of the student handbooks
• Assist students to resolve academic concerns, provide access to educational, and career resources
• Be accessible to students and encourage students to ask questions and seek educational support.
• Act as a resource for students experiencing academic problems
• Communicate with each student on a regular basis, and encourage peer support activities
• Support the planning, preparation, delivery, and evaluation of instruction
• Support students to work with faculty
• Advise students on administrative matters such as the application, registration, and withdrawal processes
• Provide access to financial support information such as loans, grants, and bursaries if required
• Assist in the delivery of tutorial workshops
• Be knowledgeable about course content and expectations
• Assist in the creation of an interactive learning environment ensuring tools of learning are accessible
• Assist students with course assignments, identifying, assisting, monitoring students experiencing difficulties, and communicating learning issues to faculty

Community Education Committee (CEC) Services

• Record CEC minutes
• CEC agenda template
• Contact CEC members for meetings
• Set up facility for meetings
• Prepare and disseminate agenda packages
• Preparing the Student Learning Assistant report
• Assist with Council of Community Education Committees (CCEC) report

Administrative Responsibilities

• Proof read curriculum documents, Student Handbooks, and online course materials
• Scan and store program documents such as exams and course outlines
• Distribute student materials
• Assist with student orientation activities
• Schedule visiting instructor orientation and support
• Administer course and College evaluation forms, ensure that appropriate forms are used for application, withdrawals, and registrations
• Assist in supervising exams ensuring exam security and providing course instructors with a class list
• Enter student attendance in the Attendance Tracker

Student Learning Assistant (SLA) duties (where an SLA is unavailable)

• Provide front-line client services to the campus including the following:
• direct individuals to the appropriate person/department
• maintain Continuing Education interest lists
• provide hosting duties including stocking coffee and water supplies for courses, meetings, and special events
• Provide clients with up-to-date course and program information, collect fees for courses and books, and provide receipts
• Provide orientation and troubleshooting for the distance technology, photocopier, and computers
• Make appointments for the Counsellor
• Assist students to email, print, and fax
• Use systems within the College to track money and participants in Continuing Education courses
• Register participants for Continuing Education courses, book rooms, vehicles, equipment, maintain vehicle service logs where campus/program has an assigned vehicle
• Distribute CEC minutes
• Organize space and equipment effectively to meet the needs of clients and staff
• Act as contact person for self-paced training material such as Making the Grade”
• Act as the Community Access Point (CAP) Assistant
• Maintain an up to date collection of education, career, and social support information including ordering pamphlets, resourcing materials as needed, organizing collection for easy access, and maintain list of contact/resource contacts

Skills/Knowledge:

• Strong interpersonal and communication skills
• Knowledge of software programs used at the College
• Strong organizational and administrative skills
• Knowledge of educational planning
• Adhere to the College mission, vision, and values
• Maintain confidentiality of information by acting in accordance with Protection of Privacy Act (POPA) and Access to Information Act (ATIA) regulations
• Adhere to College policies and procedures

Contacts (Internal and External):

• College employees from various departments
• Applicants
• Students

The Successful candidate must provide College or University transcripts and a clean Criminal Record Check to Human Resources prior to commencement.

This position is covered under the Collective Agreement between Northern Lakes College and the Alberta Union of Provincial Employees.

Note: Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted.

• Competitive salaries
• Vacation time ranging from three to eight weeks
• Excellent health and dental benefits
• Life and disability insurance
• Pension plans with employer contributions
• Comprehensive employee and family assistance program
• Professional development opportunities