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Winters Technical Staffing
Commercial Customer Service RepresentativeWinters Technical Staffing • Ajax, Ontario,, ON
Commercial Customer Service Representative

Commercial Customer Service Representative

Winters Technical Staffing • Ajax, Ontario,, ON
13 hours ago
Salary
CA$29.00–CA$34.00 hourly
Job type
  • Temporary
Job description

Commercial Customer Service Representative

Job Description

Our client in Ajax, Ontario, is seeking a Commercial Customer Service Representative to manage customer orders, inquiries, and urgent requests while coordinating with internal teams in a fast-paced, highly regulated manufacturing environment.

Pay rate: $ - $ per hour

Contract role – month contract – with possibility of extension

Rotating shift schedule: 9 am to 5pm or am to 7 pm

Hybrid:

Starting ASAP

RESPONSIBILITIES

  • Respond to customer inquiries in a timely manner (h) relating to spares pricing, availability, order status, and credit requests.
  • Have progressive level of customer management experience to actively support a predefined customer allocation.
  • Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
  • Actively manage customer purchase orders from order intake to shipment.
  • Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
  • Problem solving skills to identify blockers with systems and/or tools.
  • Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
  • Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
  • Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc
  • Participate in reviews / meetings as required.

Requirements

REQUIREMENTS

  • Front Office Customer Services/Account experience, preferably in an aerospace environment.
  • Proficiency in SAP.
  • Proficiency on MS Word, Excel, PowerPoint, Outlook.
  • Excellent verbal and written English communication skills.
  • Excellent interpersonal skills and strong sense of teamwork.
  • Sense of priority's management
  • Proficiency in French and Portuguese is an asset

Please apply online or email your resume to Irena Shema

We are an equal opportunity Employer.

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Commercial Customer Service Representative • Ajax, Ontario,, ON

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