Field Tech Senior Associate

Req ID: 380657
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mobile Device Management to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Job Description:
Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
French speaking and written
Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
They may make policy recommendations to their managers and be an escalation point for less experienced team members.

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads
• printers.
• Configure, deploy, and support new Apple devices
• Assist users with:
• Apple ID and authentication issues
• iCloud-related functionality (where applicable)
• iOS, iPadOS, and macOS troubleshooting
• Device backups and restores
• Email, Microsoft 365, Teams, VPN, and corporate applications
• Wi-Fi, Bluetooth, and network connectivity
• Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.
• Perform device health checks, software updates, and hardware diagnostics.
• Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.
• Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.
• Escalate complex technical issues to Tier 2/3 support teams when necessary.
• Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.
• Educate users on Apple device features, security best practices, and corporate policies.
• Deliver a high level of customer satisfaction through professional, timely, and friendly service.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $35-$39/Hour CAD. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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