Business Analyst

We are seeking an experienced **Business Analyst** to support a strategic **Property Management System (PMS) Modernization Program**, migrating from **Oracle Opera PMS to Opera Cloud** across hospitality operations. The Business Analyst will act as the bridge between business stakeholders, hotel operations teams, technology teams, and implementation partners to ensure successful requirements gathering, process redesign, testing, data validation, and business adoption.

The ideal candidate will possess strong hospitality domain knowledge, hands-on exposure to PMS platforms such as **Opera, Opera Cloud, Infor HMS, Maestro, StayNTouch, or similar hotel management systems**, and a solid understanding of modern data and cloud technologies including **SQL, Microsoft Azure, and Databricks**.

## Key Responsibilities

### Business Analysis & Requirements Management

- Collaborate with business stakeholders across Front Office, Reservations, Housekeeping, Revenue Management, Sales, and Finance teams to capture business requirements.
- Analyze current-state PMS processes and define future-state workflows in Opera Cloud.
- Lead workshops, interviews, and process-mapping sessions with business and technical teams.
- Document business requirements, user stories, functional specifications, and process flows.
- Identify gaps between legacy Opera functionality and Opera Cloud capabilities and recommend solutions.

### PMS Modernization & Transformation

- Support end-to-end migration activities from Opera PMS to Opera Cloud.
- Participate in solution design discussions and provide business process guidance.
- Assist in defining data migration requirements, mapping rules, and validation criteria.
- Support integration analysis involving PMS, CRS, POS, Loyalty, Finance, and Reporting systems.
- Work closely with implementation vendors and internal technology teams throughout the project lifecycle.

### Data & Analytics

- Perform data analysis and reconciliation using SQL.
- Support data validation and migration testing activities.
- Collaborate with Azure and Databricks teams to understand data flows, reporting requirements, and downstream impacts.
- Assist in defining operational and analytical reporting needs during and after migration.

### Testing & Quality Assurance

- Develop test scenarios, test cases, and business validation scripts.
- Coordinate User Acceptance Testing (UAT) activities with hotel and business users.
- Validate migrated data, business processes, and integrations.
- Track defects and collaborate with technical teams to ensure timely resolution.

### Change Management & Adoption

- Support training material development and business readiness activities.
- Facilitate stakeholder communications and change adoption initiatives.
- Assist operational teams during deployment, hypercare, and stabilization phases.

## Required Qualifications

### Experience

- 5+ years of Business Analysis experience.
- 3+ years of experience in Hospitality, Hotels, Resorts, or Travel industry.
- Experience participating in PMS implementation, upgrade, or migration programs.
- Proven experience working with Opera PMS, Opera Cloud, or comparable hotel management systems.

### Domain Knowledge

- Strong understanding of hotel operations including:
- Reservations
- Front Desk Operations
- Housekeeping
- Revenue Management
- Guest Services
- Night Audit
- Property Financial Operations

### Technical Skills

- Strong SQL skills for data analysis and validation.
- Understanding of Microsoft Azure ecosystem.
- Exposure to Databricks, data lakes, and modern analytics platforms.
- Experience with API-based integrations and system interfaces.
- Proficiency with Jira, Azure DevOps, Visio, Excel, and reporting tools.

## Preferred Qualifications

- Prior experience with Opera Cloud migration programs.
- Knowledge of hospitality data models and reporting frameworks.
- Experience working in Agile/Scrum delivery environments.
- Understanding of cloud-based SaaS applications and modernization initiatives.
- CBAP, PMI-PBA, or similar Business Analysis certification is an asset.

## Key Competencies

- Strong stakeholder management and communication skills.
- Ability to translate business needs into actionable requirements.
- Analytical problem-solving mindset.
- Data-driven decision making.
- Cross-functional collaboration and facilitation skills.
- Experience managing business and operational impacts during transformation programs.

### Nice-to-Have

- Oracle Opera Cloud certification.
- Experience supporting luxury hotel, resort, or hospitality brands.
- Knowledge of Azure Data Factory, Databricks notebooks, and hospitality analytics reporting.