Coordinator, Quality Assurance

SUMMARY OF RESPONSIBILITIES:

Fuel Quality Assurance & Compliance

• Oversee fuel quality assurance programs and ensure compliance with company standards, regulatory requirements, and industry best practices.
• Conduct and coordinate inspections of fuel trucks, fuel farms (YYZ only), and related equipment in accordance with established schedules and quality standards.
• Complete and maintain all fuel-related documentation, including inspection records, monthly reports, audit documentation, and compliance paperwork.
• Serve as the primary liaison for internal and external fuel-related audits. A
• Establish and maintain standards for site-specific quality assurance inspections and technical record retention.
• Maintain oversight of technical data, maintenance records, and logbooks for fuel trucks, tankers, fuel-related equipment, and fuel farms.
• Act as a technical liaison with airport authorities, fuel suppliers, and regulatory agencies.

Fuel & De-Icing Inventory Management

• Maintain responsibility for fuel inventory accuracy, accountability, and reconciliation (24/7/365).
• Monitor fuel inventory levels to ensure uninterrupted operational readiness.
• Manage Type-IV anti-icing fluid inventory, including testing, documentation, compliance tracking, and replenishment.

Equipment Maintenance & Technical Support

• Oversee maintenance, serviceability, and upkeep of fuel trucks, tank farms (YYZ only), and fuel-related equipment.
• Coordinate with external vendors regarding maintenance, repairs, inspections, and certifications of fuel equipment.
• Provide operational and technical expertise related to fuel handling equipment, procedures, and training requirements.
• Recommend improvements to equipment, operational procedures, and safety practices.

Training & Employee Development (Lineservice)

• As required, lead on-the-job, hands-on, and operational training programs.
• Assist in developing and maintaining training materials, procedures, and competency standards.
• Support employee onboarding and qualification processes including the coordination of resources (., RAIC, DZ, AVOP).
• Assist in the coordination of external training, as required.
• Ensure fuel training records are accurate, complete, and current.
• Provide coaching and mentorship to support employee growth and operational excellence.

Safety Management & Operational Support

• Support Safety Management System (SMS) investigations, reports, and corrective actions.
• Assist FBO Manager with accident, incident, and operational investigations.
• Support talent management processes as required; Evaluate team member performance pre/post training, and while investigating SMS incidents.
• Monitor compliance with operational, safety, and environmental standards.
• Promote a strong safety culture throughout the organization.

Line Operations Support

• Perform Line Service Attendant or Crew Chief duties as required.
• Assist with hiring, training, scheduling, and operational support activities.
• Support peak operational periods and special projects as assigned.
• Perform other related duties as required.

QUALIFICATIONS AND SKILLS REQUIRED:

• Minimum 5 years of business aviation line service and fuel handling experience.
• Minimum 2 years of experience in training, lead, or supervisory role.
• High school diploma or equivalency is required; Technical college/post-secondary education in aviation, operations, safety, or a related field, preferred.
• Demonstrated experience with fuel handling, quality assurance, and transportation operations.
• Strong understanding of aviation safety standards and Safety Management Systems (SMS).
• Proficiency with Microsoft Office Suite, including SharePoint.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently while effectively collaborating with multiple stakeholders.

Core Competencies

Safety Leadership, Quality Assurance, Regulatory Compliance, Fuel Operations Management, Technical Documentation, Training & Coaching, Inventory Control, Equipment Management, Stakeholder Relations, Continuous Improvement, Problem Solving & Critical Thinking.

Working Conditions

• Operational airport environment.
• Combination of in-office, remote (fuel farm, off-airport) and ramp-based responsibilities.
• Exposure to varying weather conditions and active airside operations.

Licenses & Certifications

• RAIC (Restricted Area Identity Card).
• Transport Canada Security Clearance.
• D (Ontario) or Class 3 (Quebec) driver’s license with airbrake endorsement.
• AVOP.
• Radio Operator Certificate (ROC-A).

Benefits:

Our perks and benefits include but are not limited to:

• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards