Facilities Attendant

Description

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Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

What You Will Do

This role works in partnership with the facilities and security team. The incumbent will assist and, in some cases, manage the day-to-day running of various facilities activities, including handling work orders, meeting event coordination (including setup and teardown), handling café and lunch spaces through restocking and distributing supplies.

The incumbent is a self-starter, who can prioritize work and ensure that work is performed, while delivering a high customer service experience to internal and external customers.

Key Responsibilities

• Assist with addressing client concerns/issues using the work order system.
• Backup for Team Members - Facilities Coordinator.
• Work with landlord and other internal stakeholders to coordinate building services and adhere to building rules and regulations.
• Meeting event coordination and café cleanup.
• Stock and distribute supplies inventory as required.
• Furniture setup for meetings and external events/basic furniture & equipment installation.

What We’re Looking For

• Secondary school graduation or equivalent work experience required
• 3 months of work experience

What You Will Bring

• Team player
• Proven customer service skills
• Comfortable with technology
• Ability to be proactive
• Comfortable with escalation
• Ability to organize time and prioritize work
• Excellent verbal communication skills
• Ability to work well under pressure
• Ability to lift 50lbs without any assistance

Nice to have

• Previous job or volunteer experience as a day porter or similar facilities role.

Total Rewards That Reflect Your Impact We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $49,000 to $60,000, based on your experience and qualifications.

• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.