Sales Coordinator

Sales Coordinator

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

This is a hybrid role, two days a week in office in Etobicoke, Ontario.

JOB SUMMARY

The Sales Coordinator provides operational, administrative, and systems support to the sales organization. The role serves as a central resource for sales representatives, sales directors, clients, and cross-functional stakeholders by coordinating day-to-day sales operations, managing Salesforce data and processes, supporting recurring sales reporting, and onboarding and training new hires. Work assignments require strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities while delivering a high level of customer service and operational effectiveness.

KEY DUTIES & RESPONSIBILITIES

Sales Operations Support

• Respond to inbound calls and emails from the sales team, clients, prospects, and other departments, addressing training, urgent inquiries, and general support needs.
• Coordinate the distribution of leads received through shared email distribution lists, service team members, client call-ins, and other sales channels.
• Maintain seller assignments, account ownership, territory updates, and team member changes across the sales organization.
• Manage monthly revenue reconciliations to ensure booked revenue is properly aligned with commissionable revenue, supporting accurate seller compensation
• Support related reviews, approvals, and ad-hoc projects as assigned.

CRM Administration & Data Integrity

• Maintain and support Salesforce (SFDC) tasks, set-ups, opportunity records, and account data across the sales organization.
• Conduct opportunity and service record reviews and audits to ensure data accuracy, completeness, and process compliance.
• Provide SFDC technical walk-throughs and respond to user questions regarding system functionality, legal documents, appropriate support teams, and channels of support.
• Identify and resolve data integrity issues and support CRM process improvements, documentation, and user adoption.

Reporting & Analysis

• Produce and distribute weekly reports supporting sales leadership and field sales teams.
• Generate Salesforce reports for recurring and ad-hoc requests.
• Manage recurring sales performance and quota-related reports, responding to inquiries from sales and leadership stakeholders.
• Support data reviews, audits, reconciliations, and investigative analysis to ensure reporting accuracy and operational insight.

Training & Onboarding

• Coordinate new hire setup and introductory calls for incoming sales representatives, directors, and team members.
• Deliver ongoing on-the-job training covering reconciliations, opportunity building, and end-to-end Salesforce navigation and proper usage.
• Develop, maintain, and update training materials, job aids, and process documentation.
• Provide ongoing coaching and best-practice guidance to new and existing team members on sales tools, systems, and operational processes.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Knowledge of sales operations, lead management, and CRM administration, with proficiency in Salesforce or comparable platforms.
• Advanced Microsoft Excel skills (formulas, Pivot Tables, lookups, data analysis) and strong analytical, problem-solving, and critical-thinking abilities.
• Strong organizational, time management, and multitasking skills with the ability to manage data sets accurately and maintain data integrity.
• Ability to train, coach, and support end users on systems and processes.
• Excellent written, verbal, and interpersonal communication skills with a strong customer service orientation across all levels of the organization.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and demonstrate strong attention to detail.
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint).

WORK EXPERIENCE – MINIMUM REQUIRED

2 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

• College diploma or bachelor's degree in a related discipline, or an equivalent combination of education and experience.
• Salesforce certification considered an asset.

COMPETENCIES

Customer First Focus

Inclusion and Collaboration

Agility

Accountability

Leading and Developing

Business Acumen and Straight Talk

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 37,928-57,034 CAD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time

Location: ON Toronto - CN030