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Packd Upfit Equipment
Business Development & Customer Service RepresentativePackd Upfit Equipment • Surrey, Canada
Business Development & Customer Service Representative

Business Development & Customer Service Representative

Packd Upfit Equipment • Surrey, Canada
10 hours ago
Job type
  • Full-time
Job description

We're seeking a driven sales professional who can introduce modern sales development strategies to the fleet upfitting industry and play a key role in building a scalable outbound sales engine that supports our long-term growth objectives.

Why Work at Packd Upfit Equipment ?

• Strong team culture focused on growth, humility, accountability, and continuous learning
• Competitive salary plus performance-based bonus opportunities
• Bonus/profit-sharing eligibility after probation
• Excellent medical benefits
• Opportunity to help build and shape Packd's outbound sales process
• Career growth opportunities within a growing organization
• Conveniently located in the Langley/Surrey area of BC's Fraser Valley

Responsibilities

  • Prospecting, Lead Generation, building and maintaining prospective and existing client relations
  • Conduct outbound prospecting through 1) phone, 2) email, and 3) platforms such as LinkedIn where appropriate
  • Research and identify prospective commercial fleet and upfitting customers
  • Contact upfitters to generate awareness and direct them to where they can purchase Packd products
  • Qualify opportunities and book meetings for the sales team
  • Build relationships with fleet managers, operations leaders, business owners, and purchasing decision-makers
  • Maintain consistent follow-up to convert prospects into qualified opportunities
  • Building and maintaining relationships with prospective and existing customers
  • Provide customer service support and communication with new and existing customers

    Process Development & Optimization
    • Build and improve sales outreach sequences and messaging
    • Develop call scripts, email templates, and prospecting playbooks
    • Analyze results and continuously improve conversion rates
    • Help establish SDR best practices and scalable sales processes

    CRM & Reporting
    • Maintain accurate prospect and activity data within CRM
    • Track outreach activity, meetings booked, meetings held, and conversion metrics
    • Collaborate with leadership on reporting and sales process improvements

    Requirements
    • 2+ years of SDR, BDR, appointment-setting, or outbound sales experience
    • Proven experience generating meetings through outbound prospecting
    • Strong communication and relationship-building skills
    • Comfortable making outbound calls daily
    • Experience working within Hubspot or similar CRM platforms
    • Self-motivated, organized, and highly accountable
    • Strong problem-solving and process-improvement mindset

    Nice to Have
    • Experience building or optimizing outbound sales processes
    • Experience using LinkedIn Sales Navigator
    • Experience using outreach or sequencing platforms such as Apollo, Outreach, or Salesloft
    • Experience selling into construction, trades, industrial, fleet, transportation, or commercial customers
    • Experience in a high-growth SaaS, technology, or B2B sales environment

    What Success Looks Like
    • Consistently generating qualified meetings for the sales team
    • Building repeatable prospecting processes that can scale with the business
    • Maintaining high CRM accuracy and activity levels
    • Improving outreach, response, and meeting conversion rates over time
    • Contributing to the long-term growth of Packd Upfit Equipment

    Compensation
    • Base Salary: $55,000–$70,000 CAD
    • Monthly or quarterly performance incentives
    • Profit-sharing eligibility after probation

    Work Location: On-site (Langley/Surrey, BC)
    Schedule: Full-time
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Business Development & Customer Service Representative • Surrey, Canada

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