Role: IVR Developer - Contact centre Engineer
Location: Toronto Ontario - Hybrid
Salary: CAD 120,000 per annum + Standard Benefits
Openings: 5
Employment Type: Full-time / Contract
Experience Level: Mid-Level / Senior
Industry: Banking
Total Experience: 8-10 years
Must have:
10 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc.)
5 yrs. experience with Amazon Connect Contact Centre Technology
3 yrs. in planning and development of large contact centre infrastructure including design, integration, deployment, and upgrading, Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc.
Senior IVR Developer • Toronto, ON, Canada
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