Business Decision Support Professional

Sr. Business Decision Support Professional

Location: Burnaby, BC
Duration: 12-Month Contract
Work Arrangement: Hybrid – 2 Days per Week in Office

MatchBox Consulting Group is seeking a Senior Business Decision Support Professional to support one of British Columbia’s largest utility providers. This role will support business analysis, process improvement, operational readiness, and documentation initiatives within a technical telecommunications environment.

The successful candidate will bring extensive business analysis experience along with strong technical writing, process mapping, Microsoft Visio, and SharePoint capabilities. This position is well suited to someone who can work across technical and business teams to translate requirements into clear processes, documentation, and actionable solutions.

Responsibilities

• Gather, analyze, and document complex business requirements.
• Translate business insights and requirements into strategic, actionable recommendations.
• Facilitate workshops with Subject Matter Experts, stakeholders, and implementation consultants.
• Develop detailed current and future-state process maps and workflow documentation using Microsoft Visio.
• Produce high-quality Standard Operating Procedures (SOPs), technical documentation, process designs, and key decision documents.
• Ensure process design solutions align with identified business requirements.
• Develop and maintain working processes, tracking spreadsheets, and business documentation.
• Support process improvement, operational readiness, and business transformation initiatives.
• Create and maintain SharePoint lists and related content.
• Coordinate with diverse technical and business stakeholders to identify issues and develop practical solutions.
• Support reporting, documentation governance, and quality standards.
• Provide guidance and technical direction to team members where required.

Qualifications

• Approximately 11+ years of relevant experience in business analysis, business support, or related roles.
• Bachelor’s degree in Business, Law, Finance, Economics, Engineering, or a related discipline.
• Demonstrated experience with technical writing and business documentation.
• Advanced proficiency with Microsoft Visio, particularly process mapping and workflow documentation.
• Strong hands-on experience with SharePoint, including creating and maintaining lists and related content.
• Strong proficiency with Excel, Word, PowerPoint, and related Microsoft collaboration tools.
• Experience gathering, analyzing, and documenting business requirements.
• Demonstrated experience developing future-state process designs, SOPs, and decision documentation.
• Experience with process improvement, operational readiness, or business transformation projects.
• Strong stakeholder engagement, facilitation, and communication skills.
• Ability to work effectively across technical and non-technical teams.
• Strong analytical, critical-thinking, and problem-solving abilities.

Nice to Have

• Experience supporting telecommunications initiatives.
• Previous experience within the utility sector.
• Experience supporting Smart Metering Infrastructure (SMI) initiatives.
• Familiarity with enterprise documentation standards and governance practices.
• Experience with enterprise systems such as SAP, SharePoint, or Passport.
• Previous team leadership experience, including providing training, technical guidance, or direction to other team members.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com