Field Service Representative

Field Service Representative

Location: Guelph, Ontario
Salary: $70,000–$85,000 annually, depending on experience
Travel: Fully field-based — approximately 5 days per week on the road
Schedule: Typically Monday–Friday travel; weekends rarely required
Vehicle: No company vehicle. Rental vehicles are typically provided, or mileage is reimbursed when using a personal vehicle.

Compensation & Benefits

• Competitive salary of $70,000–$85,000 based on experience and qualifications.
• Annual employee bonus program based on group performance and achievement of targets.
• Commission opportunity for qualified leads that result in sales.
• RRSP pension plan.
• Health, dental, and vision benefits.
• Training and professional development opportunities.
• Opportunities for internal career growth and advancement.
• Collaborative team environment with company events and activities.

About the Company

Our client is a leading clean technology company that designs, manufactures, and distributes high-efficiency air emissions control systems used to eliminate odors, volatile organic compounds (VOCs), and hazardous air pollutants (HAPs).

The company is focused on environmental sustainability, innovation, and delivering effective industrial solutions to customers across North America and internationally.

Position Summary

The Field Service Representative is responsible for the successful installation, start-up, commissioning, troubleshooting, and ongoing customer support of industrial air pollution control systems.

This is a fully field-based position — it is NOT an office or hybrid role. Extensive travel is a core requirement, with approximately 5 days per week spent on the road.

Travel will typically be Monday–Friday throughout Canada and the United States, with international travel as required. Weekend travel is rarely required.

The ideal candidate is technically and mechanically inclined, comfortable working hands-on, willing to travel extensively, and interested in developing a long-term career with an established company.

Candidates from mechanical/electrical, skilled trades, industrial maintenance, automation, manufacturing, or similar technical backgrounds are encouraged to apply.

Key Responsibilities

• Communicate with customers to coordinate installation schedules and answer technical questions.
• Travel to customer sites to perform inspections, equipment checks, testing, installation, start-up, commissioning, and service.
• Verify equipment installation against P&IDs, mechanical/electrical drawings, specifications, and technical documentation.
• Commission and service full-scale air emissions control systems.
• Troubleshoot critical equipment, instrumentation, mechanical, and electrical issues.
• Monitor equipment performance and provide recommendations for improvement.
• Coordinate and manage external subcontractors at customer sites when required.
• Provide in-class and hands-on operator training.
• Provide technical support through onsite service calls, telephone, and remote assistance.
• Prepare clear, accurate, and professional technical field reports.
• Work closely with Operations, Sales, Research, and other internal teams.
• Identify potential customer opportunities and provide qualified leads to the Sales team.
• Perform other technical and field service duties as required.

Required Skills & Qualifications

• Strong mechanical and/or technical aptitude with a hands-on mindset.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with customers, operators, contractors, and internal teams.
• Ability to prepare technical reports and clearly document field findings.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to read, understand, and interpret mechanical/electrical drawings, P&IDs, manuals, and technical documentation.
• Ability to work independently for extended periods while travelling.
• Strong time-management and organizational skills.
• Adaptable, proactive, and comfortable making decisions in the field.
• Willingness to learn new equipment, technologies, and processes.

Education & Experience

• University or college degree/diploma in a relevant technical discipline is preferred.
• Hands-on experience with mechanical or electrical equipment is preferred.
• Experience in mechanical/electrical trades, industrial maintenance, automation, manufacturing, field service, or similar technical environments is an asset.
• Candidates with limited direct experience may be considered if they demonstrate strong technical aptitude, mechanical ability, and a willingness to learn.

Work Environment & Physical Requirements

• Fully field-based with extensive travel.
• Regular work in industrial, manufacturing, and construction-site environments.
• Exposure to noise, moving vehicles, machinery, belts, and other mechanical hazards.
• Ability to lift 50+ lbs periodically as required.
• Must be comfortable working around industrial equipment and following site-specific safety procedures.
• Appropriate PPE, including head, foot, and eye protection, must be used as required.

Travel & Safety Requirements

• Valid driver's license required.
• Valid passport required.
• Must be able to travel throughout Canada, the United States, and internationally.
• Familiarity with OSHA requirements and industrial health and safety practices is an asset.
• Must comply with all customer and site-specific health and safety requirements.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

How to apply:
Click the “Apply to Job” button and follow the instructions to submit your resume or email it to the lead recruiter Vanessa Gotha vgotha@bitsrecruiting.com

About BITS Recruiting:
For 35 plus years BITS Recruiting has been at the forefront of providing top level technology professionals to our clients across the Greater Toronto Hamilton Area, Canada and beyond. BITS specializes in technology professionals but looks to fill all professional roles that help expand and grow our client’s business and advance our candidates careers. Remaining at the forefront of providing staffing solutions has been no easy task for us, that why we depend on top caliber candidates like yourself and our team of business development managers to provide you with the opportunities to work with leaders within the IT realm to meet your aspirations. As proof of our continued success, BITS places candidates with leaders in the public and private sectors and continuously remains a vender of record with large organizations across the country.

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