Technical Support Engineer

Salary: $55,000 - 65,000 per year

Requirements:

• We require a degree or diploma in Information Technology, Computer Science, Software Development, or a related discipline.
• We are looking for some practical software development or technical software experience.
• We need intermediate-level skills in SQL/T-SQL, HTML, and JavaScript.
• Strong analytical thinking and problem-solving ability are essential.
• We require excellent written and spoken English communication skills.
• High attention to detail and careful work in production environments are important.
• You must be able to explain technical concepts clearly to clients.
• You should be able to handle technical requests independently while collaborating with team members when needed.
• We need someone willing to learn complex software and client business processes.
• Experience with XML, Power BI, database troubleshooting, SaaS applications, or client-facing technical work is an asset.
• Candidates must have permanent authorization to work in Canada and not require employer sponsorship now or in the future.
• Candidates must be able to work full-time from our Edmonton office during the initial training period before transitioning to a hybrid schedule.
• Preference is given to candidates currently based in Edmonton or the surrounding area.

Responsibilities:

• We work directly with clients to understand requests, troubleshoot issues, and provide technical support through tickets, meetings, and screen sharing.
• We manage assigned support and customization work from initial discussion through development, testing, and implementation.
• We write complex SQL and T-SQL queries and stored procedures.
• We perform data analysis, mapping, corrections, and other database-related tasks.
• We develop client-specific solutions, including custom reports, workflows, modules, and web forms using XML and JavaScript.
• We build Power BI reports when needed.
• We test, debug, and implement solutions within client environments.
• We collaborate with other engineers and team members to resolve more complex issues.
• We assess both technical ability and the communication skills needed to work directly with clients.

Technologies:

• Support
• JavaScript
• Power BI
• SQL
• Web
• XML

More:

Softworks Group Inc. is a Canadian software company and the team behind Alinity, a leading purpose-built regulatory management platform that helps regulatory authorities operate more effectively, make faster and more consistent decisions, and maintain a defensible record throughout the regulatory process. We foster an energetic, respectful, inclusive workplace where every team member is valued. This is a full-time, permanent Technical Support Engineer role within our Customer Success team in Edmonton, combining application support with client-specific development and customization work. We offer hybrid work with two work-from-home days per week after training, employer-paid healthcare and dental benefits, company-supplied high-performance workstations, professional development opportunities, and hands-on experience with enterprise software, databases, reporting, and client-facing problem solving. The role is based in Edmonton, AB, with initial on-site training at our Lynwood Centre office through late September 2026 before moving to a hybrid schedule.

last updated 35 week of 2026