Talent.com
Acestack
Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTEAcestack • Calgary, AB, Canada
Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTE

Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTE

Acestack • Calgary, AB, Canada
16 hours ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Deskside Admin / EUC Support Admin Calgary, AB

Location: Calgary, AB
Work Mode: Onsite

Employment Type: Full-Time, Permanent (FTE)

Experience: Relevant hands-on EUC/Deskside Support experience

Role Overview; We are seeking a Deskside Admin / EUC Support Admin to provide onsite and remote L1/L2 end-user support across Windows endpoints, Microsoft 365, peripherals, identity, endpoint management, and ITSM processes. The role requires strong troubleshooting, customer service, documentation, and endpoint administration skills.

Mandatory MUST-HAVE Skills

  • Windows Desktop/Laptop & End-User Support Hands-on L1/L2 troubleshooting of Windows OS, applications, hardware, peripherals, VPN, printing, LAN/Wi-Fi, and mobile devices.
  • Microsoft Endpoint Technologies Working knowledge of Active Directory, Microsoft Entra ID, Microsoft 365, Intune and/or Configuration Manager.
  • Endpoint Provisioning & Management Experience with Windows imaging, configuration, deployment, replacement, patching, security controls, and endpoint lifecycle management.
  • ITSM / ServiceNow & ITIL Processes Experience managing incidents, service requests, problems, changes, assets, ticket prioritization, documentation, and SLA-driven support.
  • Troubleshooting & Customer Service Strong analytical, communication, documentation, prioritization, and user-facing support skills with the ability to manage multiple requests independently.

Key Responsibilities

  • Provide onsite and remote L1/L2 technical support to end users.
  • Build, image, configure, deploy, replace, and decommission Windows endpoints.
  • Install, upgrade, and troubleshoot Microsoft 365, Outlook, Teams, OneDrive, browsers, and business applications.
  • Perform authorized Active Directory and Entra ID tasks including password resets, account unlocks, and device domain joins.
  • Manage incidents and service requests through ServiceNow or an ITSM platform.
  • Maintain hardware/software inventory, asset tagging, stock records, and disposal documentation.
  • Support joiner, mover, and leaver activities.
  • Troubleshoot VPN, network connectivity, printing, user profiles, hardware, and application issues.
  • Ensure endpoint patching, antivirus, encryption, firmware, and security configurations are maintained.
  • Escalate complex issues to network, infrastructure, security, application, and vendor teams.
  • Create and maintain SOPs, troubleshooting guides, knowledge articles, and known-error documentation.
  • Support office moves, meeting-room technology, desk setups, hardware refreshes, and pilot deployments.

Nice-to-Have Skills

  • ITIL certification and practical ITIL-aligned support experience.
  • CompTIA A+ or Microsoft certification.
  • Experience supporting meeting-room/AV technologies and office moves.
  • Strong knowledge of remote-support and endpoint-management tools.
  • Relevant IT diploma/degree or equivalent practical experience.

Candidate Profile

  • Strong customer-service mindset and professional communication.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Comfortable handling multiple priorities and supporting users outside standard hours when required.
  • Strong documentation and problem-solving capabilities.
Create a job alert for this search

Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTE • Calgary, AB, Canada

Similar jobs

TVET Digitalization Advisor

Cuso InternationalCalgary, Alberta
Permanent

This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.If you have a strong passion for vocational and technical education, digitalization initiati... Show more

 • Promoted

Technology Lead - Azure and Databricks Admin

InfosysCalgary
Full-time

We are seeking an experienced Databricks Platform Administrator to manage, secure, optimize, and support enterprise Databricks environments across cloud platforms.The ideal candidate will be respon... Show more

 • Promoted

Specialist - IT ETRM Systems Dev (Lead/Principal)

Parkland CorporationCalgary
Full-time

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.For more information, please visit www.A place where you can take your career in the direction y... Show more

 • Promoted

Expert System Integration Specialist Needed

SUBNET Solutions Inc.Calgary
Full-time

Drive impactful solutions as an Expert System Integration Specialist at SUBNET Solutions Inc.Engage with clients to deliver on their specific project needs through strategic technical leadership.As... Show more

 • Promoted

Senior Linux L3 Server Admin | 24x7 HA & DC Ops

TechDigital GroupCalgary
Full-time

An established industry player is seeking a seasoned Linux Administrator with over 10 years of experience.This role involves overseeing installations, configurations, and migrations while ensuring ... Show more

 • Promoted

ERP Implementation Consultant - Remote/Hybrid

ProjectLine Solutions Inc.Calgary, AB, CA
Remote
Full-time

A leading ERP solutions provider in Canada seeks an ERP Consultant to work closely with customers, gathering and analyzing business requirements to implement tailored ERP solutions.You will need a ... Show more

 • Promoted

Defence Training Developer - Calgary Location

PrattwhitneyCalgary, Alberta, Canada
Full-time

Become a vital part of Raytheon Canada as a Training Development Specialist in Calgary.This role emphasizes innovative content development for simulated defence systems with a commitment to quality... Show more

 • Promoted

Information Management System Admin Support Specialist (SDx SPF)

Snc-LavalinCalgary, AB, CA
Full-time

Information Management System Admin Support Specialist (SDx SPF)Applylocations: CA.Speakman Drivetime type: Full timeposted on: Posted Todayjob requisition id: R-158276### **Job Description... Show more

 • Promoted

Desktop Support Landesk - Alberta, Canada

Info-WaysCalgary, AB, CA
Full-time

BGV will be done for the selected candidates.Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print serv... Show more

 • Promoted

Engineering Operations Technician (EOT), Data Center Engineering Operations

AmazonAirdrie, Alberta, Canada
Full-time

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.DESCRIPTION: At A... Show more

 • Promoted

Specialist - IT ETRM Systems Dev (Lead/Principal)

ParklandCalgary, AB, CA
Full-time

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.For more information, please visit.A place where you can take your career in the direction you w... Show more

Systems and Solutions Specialist - AB

Wurth CanadaCalgary
Full-time

Systems & Solutions Specialist.Wurth Canada's systems and solutions (ORSYmat, ORSYkanban RFID solutions, ORSY connect) in the assigned region.They provide support and training to Wurth Canada's cus... Show more

 • Promoted

SCCM Administrator: Endpoint Deployment & Compliance

TekWissen ®Calgary
Full-time

A global workforce management provider is seeking a Microsoft SCCM Administrator for a temporary assignment in Calgary, Alberta.The role includes administering the SCCM infrastructure, managing OS ... Show more

 • Promoted

Field IT Deployment & VIP Support Specialist

Tata Consultancy ServicesCalgary
Full-time

A leading IT services company in Calgary seeks experienced IT professionals for hands-on Windows 11 administration and troubleshooting.The role requires proficiency in software deployment using SCC... Show more

 • Promoted

24/7 Hosting Support Engineer | Azure DevOps Releases

AssetWorks IncCalgary
Full-time

A technology solutions provider is seeking a Technical Support Engineer – Hosting Operations in Calgary, Alberta.The role involves supporting application installations, executing deployments throug... Show more

 • Promoted

Remote ERP & Systems Lead — Canada, Flexible Schedule

UE SYSTEMSCalgary, AB, CA
Remote
Full-time

A leading ultrasound solutions provider is seeking a Business Systems Lead to optimize core operational systems like Acumatica and ShipStation.This hands-on role involves improving workflow efficie... Show more

 • Promoted

Calgary Enterprise Developer Role

SuperMom's LLCCalgary, Alberta, Canada
Full-time

Advance your IT career with 7-Eleven as an Enterprise Developer in Calgary.This position involves supporting enterprise systems and requires a solid background in database administration and integr... Show more

 • Promoted

L1 Support Hero

GAM TechCalgary, AB, CA
Full-time

GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.Our mission is to create fun, success, and innovation... Show more

 • Promoted

Enterprise Developer

7-ElevenCalgary, Alberta, Canada
Full-time

Eleven Distribution Canada Corp.Enterprise Developer to join our IT team.This role is responsible for supporting, enhancing, and maintaining enterprise systems to ensure reliability, performance, a... Show more

 • Promoted

Senior Dental Admin: Patient Experience & Scheduling Pro

Peak Dental GroupCalgary
Full-time

A dental practice in Calgary is seeking a confident Dental Administrator/Patient Care Coordinator to enhance patient experience.Responsibilities include welcoming patients, managing schedules, over... Show more