DAVIDsTEA is a Canadian company founded in 2008. We’re best known for our incredibly welcoming staff, our unparalleled customer service, our modern design, and, of course, our extensive collection of exceptional, exclusive teas and accessories.
Why do people love working for us? Because we have the most enthusiastic and dedicated employees around. Our customers always leave with a smile on their faces; you’ll teach them all kinds of cool facts about tea and help them find their favorite blend, all while cracking jokes and having fun. And you’ll fall madly, hopelessly, and forever in love with tea. Is there a more wonderful job? You’ve been warned.
We’re looking for an innovative and passionate Store Manager (interim) for our store!
As a Store Manager, you’ll be responsible for ensuring the smooth operation of your store and the development of your team, providing top-notch customer service, introducing hundreds of new customers to the wonderful world of loose-leaf tea, and making sure every customer leaves with a smile.
Your responsibilities will include, among other things:
Ensuring that your team delivers the extraordinary DAVIDsTEA Experience and the highest quality customer service at all times.
Leading by example by educating customers about the world of tea, as well as DAVIDsTEA’s blends, products, and accessories.
Providing regular feedback and coaching to team members and fostering a constructive and positive team atmosphere.
Meeting sales targets and ensuring profitability by controlling costs (labor, supplies, inventory, etc.).
Oversee daily operations and effectively delegate tasks to meet daily and weekly deadlines.
Adhere to food safety guidelines and internal policies for beverage preparation and workplace safety.
Work closely with the District Manager to develop and implement store-specific strategies.
Establish DAVIDsTEA as a community partner; build relationships with local businesses and participate in local events.
Some ideal qualities you possess:
3 to 5 years of experience in a leadership role in sales, retail, or customer service
Experienced store manager with extensive experience managing high-volume retail locations
A friendly and dynamic personality
Proven track record in systematically improving sales performance and team development
Computer skills and proficiency with Microsoft Office
Ability to work efficiently and adapt to a fast-paced environment
Proactive approach and ability to coach and teach others
Sense of initiative with excellent communication skills
Desire to grow within the company and take on new challenges
Flexibility and adaptability in a rapidly changing work environment
Interest in tea and/or a desire to learn and become a tea expert
Willingness to be transferred to another store or province on short notice for career advancement
Interested? Then join us in fulfilling our mission: to infuse joy into people’s lives, one cup of tea at a time.
Interim Store Manager (Limeridge Mall) • Hamilton, ON, CA
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